News & Media From Elliot Maras

2022 Kiosk Marketplace Census Report: Rapid growth returns in 2021 as consumers embrace self service

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Census provides statistics on the self-serve kiosk industry's size, operating metrics and outlook.

Pandemic drives self-check-in at hotels worldwide

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Contactless technology has played a big role in helping hotels streamline their operations and deliver a more personalized guest experience.

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Automotive dealerships gravitate to self-check-in kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-check-in kiosks allow automotive customers to check in in under two minutes, drop off their keys and be on their way.

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Crypto ATMs on a roll: What you should know

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel during the Self-Service Innovation Summit explored the opportunities and challenges facing cryptocurrency ATM location managers, operators and…

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How contactless technology, self-serve kiosks rejuvenate amusement space

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of amusement industry experts describes the need for data on guest activity and the benefits of self-serve kiosks as the industry rebounds.

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Pandemic emboldens brands' omnichannel strategies

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel at the Self-Service Innovation Summit representing different retail sectors explain what omnichannel means to their business and what impact the…

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Touchless solutions gain acceptance, expected to expand

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

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How McDonald’s helps low vision customers with self-serve kiosks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Self-Service Innovation Summit last month got an inside look at this project during a "Lunch And Learn" session, titled, "Making Self-Service…

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DOOH: A major opportunity for unattended retail still waiting to happen

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts gave an overview on the emerging digital-out-of-home advertising opportunity during the Self-Serve Innovation Summit.

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The 'Phygital' era: Where physical and digital intersect

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…

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What will tomorrow’s self-service technology look like?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of self-service industry veterans share insights on what new technologies are in store during the 2021 Self-Service Innovation Summit.

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Exhibit floor rocks at Self-Service Innovation Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, with many exhibits demonstrating customer experience advances…

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Inspire Brands: Anatomy of a technology transformation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Raghu Sagi of Inspire Brands shared the learnings the organization has uncovered over the last two years and the highlights of its companywide digital…

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Hudson's self-service technology overhaul; a look behind the scenes

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

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Self-order kiosks put Delaware eatery on the fast track

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Restaurateur Eddie Segovia attributes his sales doubling year-over-year almost exclusively to Snackpass self-order kiosks.

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Talking With Andrew Savala: Kiosk or mobile app, which is right for you?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Andrew Savala, chief operating officer at Bixly Inc., tackles the question: How to decide between investing in mobile order and pay versus kiosks.

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Guest empowerment: How today’s technology makes it happen

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Raghu Sagi, chief information officer at Inspire Brands, will offer an overview of the technology platforms that drive the guest experience across more than…

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The customer journey: How has it changed and what does the future hold?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit Dec.

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Supply chain disruptions challenge self-serve kiosk production, delivery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Equipment manufacturers have cited delays in shipping and increased materials and container costs on account of supply chain disruptions..

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