3 customer experience predictions for 2022

by Katie Kochelek — Senior Marketing Specialist, Frank Mayer and Associates, Inc.

As the new year dawns, 2022 CX strategies across industries will continue to center on convenience and consumer satisfaction by nurturing omnichannel plans and…

Singapore water kiosk maker secures $100M investment

January 26, 2022

GEM Global Yield LLC, a Luxembourg-based private investment company, has committed SGD 135 ($100.39 million) in funding for Vending Machines International, a…

2022: Optimism rides high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

iBrands Global acquires Vendx, InCharged

January 25, 2022

iBrands Global, a supply chain platform and brand collective, has acquired Vendx, an interactive, touchscreen vending machine provider, and InCharged, a cell…

Bitcoin of America surpasses 1,500 Bitcoin ATM deployments

January 25, 2022

Bitcoin of America, has now deployed more than 1,500 Bitcoin ATMs across the U.S. This coincides with multiple updates to the ATMs, including Ethereum…

Japanese food, flower retailers add vending machines during pandemic

January 24, 2022

Frozen food and flower retailers are installing vending machines during the coronavirus pandemic, according to a report in thenewsmotion.com.

Exceed Customer Expectations with Self-Service Solutions for the Kiosk Market

Prepare now by investing in technologies that improve customer experiences and allow them to skip the waiting.

UK co-op installs Diebold Nixdorf self-service solution in 80 stores

January 18, 2022

East of England Co-operative Society, a consumer cooperative in the U.K. with 122 stores, has deployed more than 180 Diebold Nixdorf DN Series Easy eXpress…

Polish retailer teams with AiFi on unattended stores

January 18, 2022

Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…

Today’s retail/hospitality challenge: Serving ‘digital natives’

A pair of experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.

UK convenience store goes unattended with vending machines

January 17, 2022

A convenience store in Newcastle, U.K. now consists of several vending machines offering a variety of products such as snacks, beverages, tissues, playing…

Ontario transit system deploys Shoppers Drug Mart vending machines

January 17, 2022

Metrolinx, the Ontario, Canada transit system, has installed Shoppers Drug Mart vending machines at select GO transportation stations, according to a press…

Serving the Digital Natives

How do retailers provide a multi-dimensional shopping experience for the new digital savvy customer who expects to be able to shop the way they want.

Presented by Zebra Technologies

The Next Wave of Retail Fulfillment

Long-term changes to consumer behavior drive retailer priorities to boost labor, fulfillment and supply chain capabilities.

Presented by Zebra Technologies

Omnichannel retailers expanding self-service investments

January 12, 2022

Omnichannel retailers are increasing investments in "edge retail" solutions, including self-serve kiosks and automated boutiques, according to a survey…

MedAvail names new CEO, board changes and preliminary Q4 and FY 2021 results

January 12, 2022

MedAvail Holdings Inc., a technology-enabled retail pharmacy company providing pharmacy services in Medicare-focused clinics, announced a new chief executive…

Automated retail consultancy taps Redbox veteran Tim Hale

January 11, 2022

Tim Hale Thomas-Hendrickson Inc., a management consulting firm specializing in automated retail, has named Tim Hale as senior strategic advisor…

Sawatch Wellness installs CBD kiosks in Atlanta

January 11, 2022

Sawatch Wellness, a provider of CBD kiosks, has launched its first kiosk in the Atlanta-metro area, providing 100% natural CBD products, according to a press…

Carvana modifies proposed vending tower to reduce bird collisions

January 10, 2022

A proposed Carvana glass tower vending machine has moved closer to reality in Skokie, Illinois, a Chicago suburb, as the village's plan commission approved a…

Chicago beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks

January 9, 2022

Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…