How do you get the right data at the right time?

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit)

Retailers craft 'phygital' solutions

Retailers craft 'phygital' solutions

Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's ICX Summit.

Video: Retailers dive into technology at Interactive Customer Experience Summit

Video: Retailers dive into technology at Interactive Customer Experience Summit

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.

New interactive map aims to make King's Island visits more fun

New interactive map aims to make King's Island visits more fun

A digital signage experience firm recently released this video of an interactive map it has developed for the Ohio-based amusement park King's Island.

CTS talks standing out through customer service

CTS talks standing out through customer service

Kiosk Marketplace spoke with Jeremy Harlow, general manager at CTS, on how the company focuses on client services as another means to stand out among competitors.

FCES: The benefits of self-service in the restaurant space

FCES: The benefits of self-service in the restaurant space

David Jones, CEO of Blazing Onion Burger Company, installed kiosks to help bust lines and improve guest satisfaction. He shared those observations and others at the Fast Casual Executive Summit 2011.

CETW: The four-finger ultra-slim kiosk Touch Revolution

CETW: The four-finger ultra-slim kiosk Touch Revolution

Kiosk Marketplace editor Cherryh Butler discusses a new kiosk model at Customer Engagement Technology World.

BAI 2011: Pay bills, schedule teller time with new NCR kiosk

BAI 2011: Pay bills, schedule teller time with new NCR kiosk

NCR's new kiosk helps banks make it convenient for customers to pay bills, while at the same time exposing them to financial products and times to learn about them from bank staff.

CETW: Kiosk as social-media marketer

CETW: Kiosk as social-media marketer

A new iSnap kiosk brings the photo booth into the social media era by allowing posers to take pics and upload them onto Facebook and Twitter on the spot.

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