Customer Experience News
Hertz car-rental kiosks to open in Florida
August 1, 2007
ORLANDO, Fla. — Hertz Corp. says it plans to roll out a new company that puts travelers in the driver's seat. Simply Wheelz, which will operate under the…
read nowHilton's CIO champions self-service
August 1, 2007
ZDNet: With hundreds of kiosks installed at more than 300 Hilton Hotels, Hilton's chief information officer says Hilton is using self-service to meet customer…
read nowMackinac Island hotel installs concierge kiosk
July 30, 2007
SEATTLE — Impart Media Group Inc. announced the installation of its first concierge kiosk at the Lake View Hotel on Mackinac Island in Michigan. According…
read nowCalif. county deploys tourist kiosks
July 30, 2007
The Bakersfield Californian: The first in a series of kiosks designed to promote Kern County, Calif., tourist attractions is on its way. The first two kiosks…
read nowCalif. hotel installs energy-awareness kiosks
July 26, 2007
SAN FRANCISCO — Atman Hospitality Group Inc. is deploying kiosks at its Gaia Napa Valley Hotel & Spa that offer guests an opportunity to be conscious of…
read nowWendy's uses kiosk in search for new burger
July 24, 2007
The (Cleveland) Plain Dealer: Hamburger chain Wendy's is searching for its next great burger recipe. As part of its 25-city "Great Taste Tour," Wendy's has…
read nowFrench boutique uses RFID-powered loyalty card program
July 11, 2007
RFID Journal: Gedenim, a French clothing retail chain specializing in jeans, is using RFID loyalty cards in an effort to attract young shoppers to its stores.
read nowNew York museum uses kiosks for messaging, guest book
July 10, 2007
The New York Sun: A growing number of arts organizations are capitalizing on e-mailing, text messaging and online social networking as ways to build…
read nowNRF and DigitalSignageToday.com to host pavilion at NRF Big Show
July 9, 2007
WASHINGTON, D.C. – The National Retail Federation and DigitalSignageToday.com announced a partnership to create a special pavilion for the NRF 97th Annual…
read nowNCR releases self-service study
June 24, 2007
Insideretailing.com: A U.S. consumer study conducted by NCR Corp. found that modern consumers prefer to deal with retailers who offer self-service options.
read nowStaples tries webcam-driven help kiosks to combat labor shortage
June 20, 2007
Canadian Broadcasting Corporation: Experticity is working to mitigate the effects of the current labor shortage in Alberta, Canada, by offering in-store…
read nowNCR retail survey: Long queues mean more walk-aways
June 20, 2007
domain-B.com: NCR Corp. unveiled its "Queue Frustration" self-service retail survey undertaken by ACNielsen among working men and women between 25 to 45 years…
read nowFocus on the Family gets info kiosks
May 30, 2007
COLORADO SPRINGS, Colo. — PSI Corp., d.b.a. Pantel Systems Inc., provider of customer-facing self-service systems, has announced a kiosk deployment deal…
read nowDigital signs coming to 1,200 banks in Mexico
May 7, 2007
DULUTH, Ga. — Wegener Corp., provider of equipment for television, audio and data distribution networks, announced a new order from SSL (Satellite Store Link…
read nowCalif. wine country produces a kiosk
May 7, 2007
Forbes: Davis Food Co-op, located in Davis, Calif., is offering its patrons ready access to its wine inventory through the self-service ReadyTouch kiosk.
read nowN.Y. airport considers biometrics-based security
May 6, 2007
Timesunion.com: Albany County, N.Y.'s airport authority is considering a program designed to speed frequent fliers through security. Albany International…
read nowOutdoors retailer intros self-service
May 6, 2007
Dmnews.com: Outdoors retailer Cabela's, based in Sidney, Neb., says it expects to introduce several customer-service options designed to enhance its…
read nowHealthnotes releases pharmacy, nutrition kiosks
May 6, 2007
PORTLAND, Ore. — Healthnotes has launched Healthy Living kiosks for pharmacy and nutrition departments located in its redesigned Fresh Ideas Centers, the…
read nowVisa intros Visa payWave in Canada
May 3, 2007
TORONTO — Visa Canada Association announced the availability of its contactless technology, Visa payWave, in the Canadian market. Visa payWave-enabled…
read nowBP offers contactless payments at branded sites
May 3, 2007
CSNews.com: Hoping to improve its customers' experience, BP is introducing universal contactless payment technology at participating BP-branded retail…
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