Customer Experience News
More airports adopt CUSS kiosks
October 10, 2007
USA Today: In a move that could save air travelers time, more U.S. airports are installing common-use kiosks that enable self check-in for multiple airlines.
read nowReebok, NHL launch NYC store, kiosks
October 9, 2007
The Boston Globe: Reebok International Ltd. and the National Hockey League have announced the formal launch of a special hockey store in the New York building…
read nowDieting? Use the self-checkout lane
October 4, 2007
The Dallas (Texas) Morning News: We've all heard that we can lose 10 pounds a year by cutting out that once-a-day can of soda or candy bar habit. But have you…
read nowModiv Media launches retail in-store self-service solutions
September 30, 2007
BOSTON — Modiv Media Inc., provider of retail interactive media delivery solutions, has announced the launch of Modiv Shopper, Modiv DeliVision and Modiv…
read nowCan IBM bolster self-service kiosks?
September 26, 2007
ZDNet: IBM Corp. is rolling out new kiosks and point-of-sale systems designed to make self-service more enjoyable via video and 3-D capabilities. IBM…
read nowLa. college kiosks let students register for class, pay bills
September 24, 2007
PORTSMOUTH, R.I. — The semester is in full swing at Baton Rouge Community College, where returning students will notice technological advancements designed to…
read nowSecond-generation IBM Anyplace Kiosk launched
September 24, 2007
HispanicBusiness.com: IBM Corp., which already delivers self-service technology to Circuit City, Food Lion, Lowes Foods and a host of other retailers, is…
read nowIBM unveils initiative to help companies improve service to consumers
September 24, 2007
ARMONK, N.Y. — IBM Corp. has announced a new initiative designed to help businesses across multiple industries connect to today's technology-savvy consumer…
read nowBorders merged-channel kiosk plan is slow coming
September 19, 2007
eWeek.com: With Borders just seven months away from having to fly on its own without Amazon.com, the nation's second-largest bookseller has quietly launched…
read nowAirports use kiosks to power up gadget-laden travelers
September 16, 2007
The Associated Press: It's a discouraging sight for busy travelers: throngs of people huddled around a lone power outlet at an airport gate, all of them…
read nowRange Revolution introduces golf driving range kiosk
September 13, 2007
World Golf News: Range Revolution Inc. has announced its RR72 Simu-Game, an interactive kiosk capable of rating the accuracy and performance of an individual…
read nowGreeting-card kiosk enhances wine-shopping experience
September 12, 2007
TORONTO — Curiosk Marketing Solutions Inc. has released a new in-store touchscreen wine kiosk. Launched at the Wine Rack in downtown Toronto, the kiosk…
read nowINM Reach serves up kiosk content at U.S. Open
September 10, 2007
MONTREAL — Integration New Media Inc. used its flagship INM Reach technology as part of a suite-based media/hospitality program for 2007's U.S. Open tennis…
read nowINM Reach serves up kiosk content at U.S. Open
September 10, 2007
MONTREAL, Quebec — Integration New Media Inc. had announced that its flagship INM Reach technology is being leveraged as part of a suite-based, enhanced…
read nowBLOG: Modiv Media brings new tech to the grocery store
August 21, 2007
Crave at CNET: Modiv Media is creating the next generation of grocery stores. Shopping at the grocery store is a weekly task that hasn't really been improved…
read nowAuthor's LongPen kiosk coming to bookstores
August 20, 2007
The Globe and Mail (Canada): Author Margaret Atwood's unlikely invention, the LongPen, is moving into a record store and several bookstores in Canada, the…
read nowNCR to open office in World Trade Center
August 8, 2007
Dayton (Ohio) Business Journal: NCR Corp. is planning to open a 40,000-square-foot customer-briefing center in Manhattan. Lorraine Russell, NCR spokeswoman…
read nowNCR looks to benefit from in-store embarrassment
August 8, 2007
The (New Zealand) National Business Review: If you find it embarrassing buying libido-enhancing vitamins, hemorrhoid cream, incontinence products and…
read nowSelf-service improves wait times
August 8, 2007
The Wall Street Journal: When the Ted Stevens Anchorage International Airport was planning a new concourse, prime tenant Alaska Airlines insisted on a…
read nowREPORT: Self-service improves customer service, differentiation
August 7, 2007
BOSTON — Research report "Killer Kiosks: Redefining the Customer Experience Through Self-Service," published by Aberdeen Group, reveals that 88 percent of the…
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