Commentary
Contactless is now the ‘new normal’ in self service
by Katie Kochelek — Marketing Specialist, Frank Mayer and Associates, Inc.
COVID-19 has forever changed how we buy groceries, research products and conduct business. Even as life starts to transition back into familiar territory…
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The state of self-service checkouts — 6 takeaways
by Bobby Marhamat — CEO, Raydiant
A recent consumer survey on self-checkout found most consumers are using it over cashiers, but have some concerns that retailers can address.
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The 5 most common types of self-serve kiosks
by Cheryl Lesniak — Director of Marketing, Frank Mayer & Associates
With so many use cases varying from wayfinding to bill payment, businesses need to determine how best to utilize self-service kiosks to meet their unique needs.
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The 'ins and outs' of EMV: What you need to know
by Carly Furman — CEO, Nayax
Card brands are mandating EMV to be required for unattended contactless (tap cards and NFC) transactions and recommended for contact transactions.
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2022 retail tech trends: Crypto, micro-fulfillment, the Edge and labor optimization
Everyone knows 2021 was a challenging year, but with challenge comes opportunity. Retail technology veteran David Wilkinson shares his insights on what attuned…
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Intellectual property rights: What they mean for kiosks and vending machines
by Bryan Wheelock — Attorney at Law, Principal, Harness IP
Intellectual property rights are critical for all types of technology. A patent attorney offers an overview of the main aspects of these rights for self-serve…
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Self-Service Innovation Summit reveals unattended technologies gaining traction
by Alex McCandless — SVP, Marketing, Worldnet Payments
Technology veteran Sabina Osorio, marketing director at Worldnet Payments, offers her insights on the Self-Service Innovation Summit, where she found…
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Calling innovators who can engineer interactive user experiences for everyone
by Gene Halsey — Vice President, Product and Business Development, TES America
Legacy solutions designed to make interactive kiosks more accessible to the visually or hearing impaired haven't yet fully met the challenge. Creative ideas…
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4 ways businesses can offer crypto ATMs successfully
Current ATM operators can add or transition to crypto ATMs successfully when they understand the process, pick the right location and choose a reliable partner.
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‘Artainment’ rises worldwide on evolving immersive display technology
Immersive display environments can place the guest into the heart of an entertainment or game experience,.
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Best practices for cooling outdoor kiosks
by Steve Coulton — sales, kooltronic
Self-service kiosks are often exposed to extreme temperatures and humidity which can damage the sensitive electronic components. It is important to consider an…
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Self-service upright VR kiosk innovation marches on
The upright kiosk remains a popular genre for VR deployment, especially for venues that want to dip into the immersive waters but do not have the space or deep…
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Where to put a utility bill payment kiosk
by Elizabeth Ress — Marketing Director, CityBase
A self-service bill payment kiosk can enhance customer service. If you have a large number of customers who pay in person at a certain location, both indoor…
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Why interactive kiosks continue global expansion
Research indicates interactive kiosks will continue to post rapid growth through 2027 as consumers worldwide embrace self service in many environments.
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What can our industry do about supply chain challenges?
by Mike Kilian — VP, Client Relations, Mvix
Lead times for supplies for components are roughly one-third higher than pre-pandemic because of supply chain issues. Companies can make customers understand…
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How gesture, voice, haptics enhance touchscreen user experiences
by Gene Halsey — Director, Sales and Marketing, Touch Revolution
All of the technology necessary to enhance touchscreen user experiences with new features is available today. Numerous types of businesses are waiting for…
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Top 5 considerations for installing a bitcoin ATM at a c-store or gas station
by Marc Grens — Co-Founder and President, DigitalMint
Money services businesses, which include cash-to-cryptocurrency companies and bitcoin ATM providers, are required to comply with the regulations enforced by…
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6 ways vendor managed inventory helps industrial supply distributors during COVID
by Mark Hill — Founder, 1sourcevend
Industrial vending machines and inventory control software have been effective at reducing consumption by up to 30% or more.
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Why interactive global kiosks expansion continues
A researcher explores the factors driving the continued growth of interactive self-service kiosks worldwide.
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Why BOPIS, BORIS are retail's new cornerstones
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…
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