News

Self-serve kiosks could make FoodParc NYC's hippest eatery

October 7, 2010

Kiosk software firm NEXTEP SYSTEMS announced it is powering the new FoodParc, a 20,000-square-foot multiconcept eatery that opened last month in Kimpton's Hotel Eventi in New York City.

FoodParc is the first multiconcept operation to utilize the efficiencies of NEXTEP SYSTEMS’ MyNEXTEP software that powers the touch screen kiosks, dynamic digital menu displays (DDMD) and order management systems shared by four operators.

FoodParc is a collection of five gourmet food and beverage purveyors, including a coffee shop; Asian cuisine; Tuscan offerings; burgers; and a bar.

FoodParc guests may place their orders directly with a cashier at any of the five food concept areas or make selections and payment for one concept — or multiple concepts — via 16 integrated touch screen kiosks. Order statuses are tracked on multiple digital display panels, and guests have the option of receiving a text message on their mobile phone, alerting them when their food is ready.

MyNEXTEP compiles the orders from the kiosks and cashiers, dispatches them to the appropriate concept kitchen for fulfillment, and provides queue management via a NEXTEP Order Management System at each concept’s kitchen.

NEXTEP reports its complete self-order suite allows the restaurant concepts to move high numbers of guests at lower cost, allowing greater focus on order fulfillment and customer service.

The ordering and display process uses the MyNEXTEP enterprise software suite, allowing management of content for self-order kiosks, dynamic digital menu displays and online ordering from any computer or iPhone.

NEXTEP president Tommy Woycik says his firm is the nation’s only turnkey self-order solution provider.

“We guarantee our software will run on the industrial-grade hardware we provide,” he said. “With all the components that have to seamlessly work together, we’ve learned that it’s better for our clients if we stand responsible for the system’s components.”