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ARINC launches kiosks in London Gatwick Airport.

January 24, 2012

ARINC Incorporated today announced it has taken over the support and maintenance of 48 Common-Use Self-Service (CUSS) kiosks used by international airlines at London Gatwick Airport.

ARINC was contracted for the work in late 2010 after Gatwick Airport requested a proposal for support services for their existing kiosk estate, according to a company press release. ARINC's offer included a new software platform to improve operation of the kiosks, and a full maintenance and support package to ensure ongoing operational effectiveness.

More recently, ARINC has installed and now supports an additional 30 new IBM "N series" kiosks within Gatwick's North Terminal.

"Automated passenger processing solutions are more critical than ever for airports today," Andy Hubbard, ARINC EMEA managing director, said in the release. "Efficiently managing the diverse passenger profile of today's travelers is key to an airport's success, and a cost-effective and reliable CUSS system is a vital part of the solution. We are delighted to be given the opportunity to assist Gatwick Airport in delivering on their vision of streamlined passenger handling."

ARINC, with IBM, has installed 60 percent of the CUSS kiosks at airports worldwide. ARINC also supports other CUSS kiosk installations at a number of U.K. airports.

"IBM has worked with a large number of airlines and airports around the world for many years and is dedicated to developing smarter ways to make airport operations more efficient and cost-effective," Stephen Luurtsema, associate partner, IBM GBS travel & transportation, said in the release.

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