Inside the Box: Monitoring heartbeats

When a machine sends a heartbeat, it’s sending a message saying, “Hey I’m online, I’m alive.” Measuring heartbeats can not only tell an operator whether a machine is online or offline, but it can also share if it’s in distress. With software at the endpoint, at regular intervals, usually measured in seconds, a heartbeat signal is sent.

Self-order kiosks make a big splash at NRA Show

Restaurants are driving much of the kiosk industry's growth, including partnerships among kiosk providers and POS software specialists.

CONNECT Summit to tackle mobile technology's impact on restaurants, retail

Jayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.

NRA 2017 in photos: Editors share top highlights

The editors of FastCasual, Pizza Marketplace, QSRWeb and Food Truck Operator share some highlights from the 2017 NRA show in Chicago.

Pornographic video at D.C.'s Union Station disassembled; content provider takes responsibility, claims it wasn't a hack

A kiosk in a public transit station displayed pornographic content because the operating system was not properly secured.

Hacked digital signage displays porn in Union Station

Commuters at Union Station got a little more than they asked for when a recently installed display began to play porn videos.

Help us define a 'self serve kiosk'

In the interest of improving customer understanding of self-serve kiosks, Kiosk Marketplace will be providing an official definition,with reader input. Readers are being asked to select from five proposed definitions.

Technology fuels demand for industrial supply distribution systems, part 2: computer peripherals

As more companies provide employees with computers, managing computer peripherals has become a growing sector for providers of worksite product distribution.

Technology fuels demand for industrial supply distribution systems, part 1

Technology developed in the kiosk industry has application in inventory control and distribution, a market that is rapidly expanding worldwide.

EMV’s impact on kiosk owners, part 2; merchant operators have time to comply

Recognizing merchants have encountered difficulty integrating EMV compliant payment equipment, credit card issuers have postponed chargebacks for fraudulent purchases on non-compliant equipment. Compliance, however, will benefit all parties by reducing credit card fraud.

Digital signage boosts fast casual customer experience

Digital signage isn't just a pretty display, it's also a tool to boost sales, customer experience and more. Fast casual and quick-serve restaurants are continuing to tap into the many possibilities of digital signage, from localized marketing to loyalty program integration.

Special Report: 'tipping point' on the way for restaurant self-serve kiosks

A special report explores the growing interest by restaurants in self order kiosks. While determining return on investment poses challenges, the market is changing and restaurants must consider their options.

203 vs. 300 DPI for printers: an updated guide

Switching from 203 to 300 DPI is based on the specific user need. An expert reviews the key considerations that determine which DPI best suits your application.

EMV’s impact on kiosk owners, part 1

The US trails other markets in converting to the more secure EMV protocol for equipment that accepts credit cards. Credit card brands have issued cards with electronic chips, but adoption of EMV compliant equipment has not kept pace with consumers.

Looking for secure self storage? Kiosks play a role

A secure storage facility requires three elements: a kiosk, an internal lock system and a break-in alarm. In addition to security, the system brings efficiency.

Maintenance and other considerations for outdoor kiosks

With kiosks finding more uses in more location types, the demand for outdoor kiosks continues to grow, posing a set of special considerations. An industry veteran offers some useful tips.

10 reasons to attend the 2017 ICX Summit

If you are responsible for improving customer engagement for your organization, here are 10 reasons you should make your way to Texas for the ICX Summit.

QSRs find indoor kiosks improve customer experience, deployments accelerate

Self-serve kiosks help consumers order and pay for meals faster, reducing wait times and allowing QSRs to serve more customers faster. As a result, national QSR chains are speeding up self-serve kiosk deployments.

The Rocky Mountains of self service

The self service industry has five major obstacles to overcome: ADA compliance, Section 508, outdoor enclosures, EMV and browser control.

ADA lawsuits targeting kiosks, part 3: assistive technologies make inroads

Assistive technology for the disabled has improved and become more pervasive in recent years, offering an opportunity for kiosk manufacturers to better serve an important customer base and meet ADA requirements.

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