New to self-service? How to make the transition easy

New to self-service? How to make the transition easy

While kiosks provide important to benefits to a variety of use cases, making that first time investment can be difficult for many decision makers. Experience has shown that the process can be made easier by taking note of considerations that apply to nearly every use case scenario.

How LinkNYC kiosks improve the quality of life in the Big Apple

How LinkNYC kiosks improve the quality of life in the Big Apple

Link shared its feedback on how its digital signage kiosks aren't just providing services, they are also boosting quality of life for residents.

Ron Bowers reflects on the high points of kiosk industry history and its future opportunities as he passes the baton

Ron Bowers reflects on the high points of kiosk industry history and its future opportunities as he passes the baton

Retiring after nearly 35 years in the self-service industry, Ron Bowers shares his ideas about the kiosk industry's top accomplishments and its greatest opportunities as consumers expect a more personalized and convenient shopping experience.

Restaurant self-order revolution shifts into high gear: Are you prepared?

Restaurant self-order revolution shifts into high gear: Are you prepared?

The pioneer stage has ended for restaurant self-serve kiosks, and adoption has shifted into high gear. The time has come for all serious players in the limited-service space to take note if they haven’t already.

World of Money helps you keep tabs on payment technology and more

World of Money helps you keep tabs on payment technology and more

World of Money will provide a singular source of information for professionals working in businesses that operate within the larger sphere of financial systems as those systems — and the technologies, currencies, payment methods and trends that drive them — continue to evolve.

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Taco Bell to install self-order kiosks in all stores in 2019 under its All Access initiative

Rafik Hanna, senior director of Taco Bell’s All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Interactive whiteboarding technology finds more uses, calls for user education

Interactive whiteboarding technology finds more uses, calls for user education

As collaborative work places have increased, interactive whiteboard technology is finding additional uses. More user education is needed for this technology to fulfill its potential, which could some day extend to kiosks.

Implementing unattended payment solutions? 7 things to keep in mind

Implementing unattended payment solutions? 7 things to keep in mind

Before upgrading your kiosk to accept more cashless pyment options, it’s critical to make sure you're incorporating all the necessary components, features and capabilities to future-proof your payment infrastructure.

Human image sensing technology makes big strides; Omron steps forward

Human image sensing technology makes big strides; Omron steps forward

One of the most powerful biometric identification tools have come across at trade shows recently is the HVC-P2 from Omron Electronic Components LLC, an image-sensing camera based module incorporating its proprietary technology for recognizing human face expression, gender, age, gaze and blink into a camera module.

Will EV charger network support surging customer demand?

Will EV charger network support surging customer demand?

The EV market is expanding rapidly, but whether or not the EV infrastructure expands fast enough to support customer demand will depend on the commitment of the partners in the EV infrastructure.

Does your business need a self-service solution?

Does your business need a self-service solution?

Self-service kiosks are rapidly becoming the solution for many of these problems across a multitude of industries and use cases. Here are some questions to help a business decide if a self-service kiosk makes sense.

Valuable lessons learned in retail kiosk deployments

Valuable lessons learned in retail kiosk deployments

Kiosks and digital signage improve the customer experience, which can translate into improved sales for retailers, but the journey typically has obstacles to overcome. Two veterans of the journey shared their experiences.

Planning a digital media deployment? First conduct a pilot test

Planning a digital media deployment? First conduct a pilot test

A small-scale test can identify possible issues during the planning stages of a kiosk or digital signage rollout. A panel of experts offers 10 steps for a pilot test.

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

Discovery Zone wows ICX Summit attendees with promising customer engagement technology

The ICX Discovery Zone featured a range of technologies such as a motion-based touchscreen, a projection screen, a holographic touchscreen, voice interaction systems and music and audio messaging.

Kiosk trailblazer Panera Bread grabs ICX Influencer of the Year award

Kiosk trailblazer Panera Bread grabs ICX Influencer of the Year award

The Interactive Customer Experience Association last night honored excellence in interactive customer experience at this year's Elevate Awards dinner party to recognize and honor the individuals and organizations setting the pace in using technology to elevate the customer experience.

AI can improve customer engagement if brand is open to change

AI can improve customer engagement if brand is open to change

Artificial intelligence can allow retailers to improve the customer experience and gain valuable insights, but it is necessary to identify the core capabilities the company hopes to attain and be willing to make organizational changes.

What role will voice recognition play in business enterprise?

What role will voice recognition play in business enterprise?

While consumer voice devices continue to expand at a healthy clip, an Infocomm panel agreed that reliable voice authentication remains a challenge for business enterprise use of the technology, along with the need to interface with business enterprise workflows.

Intel Compute Card brings new flexibility to kiosks

Intel Compute Card brings new flexibility to kiosks

The Contec C5 leverages the Intel Compute Card and its low-power, high-performance platform to enable a compact footprint backed by proven Intel architecture.

Augmented reality is becoming more accessible to retailers and brands

Augmented reality is becoming more accessible to retailers and brands

Though AR is still in its infancy at retail, a pair of presenters at Infocomm said that it offers a new way to excite consumers, and is more economical than creating physical experiences.

Beer and pizza: Self-pour technology adds fizz to the mix

Beer and pizza: Self-pour technology adds fizz to the mix

The self-pour beer systems allow restaurant to capitalize on the popularity of craft beers. This is especially helpful to pizza restaurants, for which beer sales are important.

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How LinkNYC kiosks improve the quality of life in the Big Apple