Self-order technology options expand, challenging foodservice operators still using legacy POS

Self-order technology options expand, challenging foodservice operators still using legacy POS

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators with existing POS investments need to be able to integrate new capabilities into their existing systems.

Consumer demand for restaurant kiosks is on the rise

Consumer demand for restaurant kiosks is on the rise

Guests of all ages, not just millennials, would visit a restaurant more often if self-serve kiosks were available, new research finds.

5 for 5: Top reasons to attend the ICX Summit

5 for 5: Top reasons to attend the ICX Summit

There are a multitude of reasons to attend the upcoming ICX Summit being held in Dallas in June. Here are five top reasons not to miss the annual event.

Restaurants give high marks to self-pour beer systems

Restaurants give high marks to self-pour beer systems

Restaurants that have deployed self-pour technologies have found the systems reliable and easy to use. The technology, which charges by the ounce, allows restaurants to capitalize on the popularity of craft beer.

Bitcoin and cash: When two worlds collide, ATMs need to get it right

Bitcoin and cash: When two worlds collide, ATMs need to get it right

Bitcoin ATMs that enable users to buy and sell bitcoins for cash are making bitcoin more available. While the number of bitcoin ATMs is still fairly low, cryptocurrency use is growing, presenting both a challenge and an opportunity to kiosk manufacturers.

Taco Bell's digital transformation focus of ICX Summit keynote

Taco Bell's digital transformation focus of ICX Summit keynote

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy, including a planned introduction of self-serve kiosks, at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

Join the craft beer revolution with self-pour technology

Join the craft beer revolution with self-pour technology

Self-pour technology has emerged as a leading tool for restaurants, bars and tap rooms to allow beer lovers to explore a wide selection of offerings.

Are kiosks the future of digital signage?

Are kiosks the future of digital signage?

As the worlds of digital signage and kiosks continually collide, and the demand for better content grows, one question emerges: Are kiosks the future of digital signage?

South Florida pizza truck pioneers self-order kiosk

South Florida pizza truck pioneers self-order kiosk

Pizza truck entrepreneur Bob Stephens reasoned that self-serve kiosks make sense for food trucks, but he had difficulty finding one. He managed to locate a developer who was able to provide a solution for an affordable price.

Getting AI right: 3 rules that will show results

Getting AI right: 3 rules that will show results

Artificial intelligence brings a wealth of opportunity for improving customer interactive experiences, but being a new science, there are plenty of pitfalls awaiting early adapters. AI veteran Roy Pereira offers some helpful tips for those embarking on this adventurous journey.

Brooke Army Medical Center deploys touchscreen directory kiosk

Brooke Army Medical Center deploys touchscreen directory kiosk

Brooke Army Medical Center at Fort Sam Houston installed wayfinding kiosks to improve the hospital experience for patients, staff and visitors, and to convey a clear and fully formed brand message about the medical center and its staff.

ICX Summit fever is really heating up; Don’t be left behind!

ICX Summit fever is really heating up; Don’t be left behind!

The IXC Summit June 12-14 in Dallas at the Omni Hotels & Resorts will cover the landscape from kiosks to digital signage to mobile and beyond to give attendees insights they can put in action now to deliver outstanding interactive customer experiences.

Custom-built self-order kiosks help brand Denver fast food restaurant

Custom-built self-order kiosks help brand Denver fast food restaurant

In planning their first fast food restaurant, the partners recognized that self-order kiosks would make the ordering process more efficient and allow the employees to spend more time interacting with guests to ensure an enjoyable dining experience.

Intel's Christie Rice talks customer experience, digital innovations

Intel's Christie Rice talks customer experience, digital innovations

The ICX Association sat down with Intel’s Christie Rice, global interactive kiosk and digital signage segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.

Haptic technology: how it will unlock the potential of touch in self-serve kiosks

Haptic technology: how it will unlock the potential of touch in self-serve kiosks

Haptic technology is poised to give consumers a new, more intuitive and more human way to engage with self-serve kiosk interfaces, and to connect with the brands and products behind them.

How to prepare restaurants for the digital revolution

How to prepare restaurants for the digital revolution

Digital menu boards, kiosks, online ordering and loyalty programs are just a few technologies that are making their debut in restaurants. During a panel at the Restaurant Franchising and Innovation Summit, panelists discussed how to get your restaurant tech ready.

EMV adoption in the self-service industry: What's taking so long?

EMV adoption in the self-service industry: What's taking so long?

The future state of self-service is turning the kiosk into a stand-alone store, and secure payment is one of the services that needs to be offered for it to be effective, says Ingenico's John Menzel, who recently shared his insights on EMV compliance in self-service.

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

How mobile pay, AI and biometrics are bringing new muscle to automatic merchandising

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and other technologies such as advanced data analytics, artificial intelligence, robotics, biometric identity verification and digital signage.

Personalization and physical-digital integration dominate retail innovation

Personalization and physical-digital integration dominate retail innovation

Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer experiences.

2018 Kiosk Marketplace Census cites positive outlook driven by retail technology

2018 Kiosk Marketplace Census cites positive outlook driven by retail technology

The 2018 Kiosk Marketplace Census Report confirms a positive outlook for the self-serve kiosk industry, giving statistical insight into the customer segments that self-serve kiosks serve and identifying the the various technologies that kiosks are using.

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Self-order technology options expand, challenging foodservice operators still using legacy POS