7 ways self-service checkouts create a better in-location customer experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, offers up seven benefits of self-service checkout kiosks that underscore why retailers would benefit from investment in…

How to maximize security in kiosk design

by Steve Spatig — Gm, Southco

With the introduction of high-value retail kiosks and "intelligent vending" systems, self-service providers have identified a need for more enhanced physical…

The post-COVID era: contactless connectivity and beyond

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While self-service has been expanding in recent years, COVID-19 jumpstarted consumer acceptance of the technologies. Sean Park of SAM4S, a supplier of…

How kiosks improve the in-store experience

by Ray Ko

The popularity of kiosks has skyrocketed during the pandemic as retailers look for ways to provide the service customers expect in a socially distanced…

Top 5 ways to optimize the ‘post register zone’

by Maria Mullen — Strategic Advisor, THinc Partners

Brick-and-mortar retailers can use kiosks and services to generate incremental profit and promote shopper loyalty, focusing on the areas beyond the check-out…

Preventing COVID-19 in commercial buildings; don’t ignore HVAC upgrades

by Brad Simmons

HVAC modifications, combined with other prevention strategies, will go a long way toward minimizing the coronavirus’ spread and protecting a building’s…

How AI-powered tech is advancing touch systems

by Gene Halsey — Vice President, Product and Business Development, TES America

A technological "gold rush" is emerging as artificial intelligence enables users to interact with computers in ways that were unthinkable just a few years ago.

How to create a 'post register zone' retail strategy

by Maria Mullen — Strategic Advisor, THinc Partners

The 'post register zone' is the first thing shoppers see and the last. It can make or break a shopper’s perception of your store, and should be managed…

Time to consider offering a bitcoin ATM?

by Marc Grens — Co-Founder and President, DigitalMint

Although the country continues to cycle between lockdowns and partial business openings due to the pandemic, bitcoin value and interest continues to soar each…

Connectivity considerations for digital kiosks at retail

by Brian Kirkendall

While COVID-19 has focused retailers' attention on digital signage and kiosks, the technology operates within a rigorous regulatory framework, and operators…

Basic software and hardware considerations for retail kiosk projects

by Andrew Savala — CEO, KioskSimple

When designing a kiosk, It's important to research both your hardware and software to make sure that what you want to build is feasible with the tools you've…

How self-service DMV kiosks boost user convenience, efficiencies

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In addition to providing a safer and more convenient way for motorists to renew registrations and licenses, DMV self-serve kiosks give government agencies a…

Presented by Frank Mayer and Associates, Inc.

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

Mitigating risk: The case for a ‘project phase zero’ for self-service kiosks

by Jeff LeBlanc — Director of User Experience, Advanced Kiosks

A "Project Phase Zero" will first get all the requirements listed and understood. The team collaborates with the client on the features, functionality and user…

The role of retail displays during the pandemic and beyond

by Cheryl Lesniak — Director of Marketing, Frank Mayer & Associates

Stores with capacity restrictions are no longer maximizing dwell time as they try to make room for more customers to enter. Hence, retail displays need to work…

The rise of touchless commerce and what’s next for privacy shield protocols

by Bernard Clary

The privacy protocols that have been integral to the international adoption of touchless commerce are now in flux as payment practices evolve at a differing…

The numbers are in: COVID-19 has pushed consumers away from cash

by Rachel Little — Marketing Manager, Vianet PLC

Consumers are fearful due to concerns that cash handling is dirty and may be another way the coronavirus can be transmitted and spread. The retail industry has…

The right way to keep your equipment clean

by Ken Pedersen — VP Business Development, KICTeam

Businesses and organizations have a huge challenge right now; they have to use a cleaning agent that's suitable for the equipment to keep it clean and working…

Physical retail will come back stronger than ever, POP to play a big role

by Katie Kochelek — Marketing Specialist, Frank Mayer and Associates, Inc.

Industry experts predict physical retail will rebound stronger than ever because of the pandemic.

How to use digital signage to meet COVID-19 restrictions

by Brian Kirkendall

Retailers looking to improve customer engagement, lure customers back into physical stores and improve safety will deploy more touchless interactions. Digital…