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4 tips for choosing the right kiosk

July 8, 2013 by Sam Pryor — Technical Sales, Protouch Solutions

When it comes to interactive kiosk technologies there isn't a one-size-fits-all solution for every business. Each kiosk serves a different purpose, so it not only pays to know what your audience will expect from your kiosk; but it's also important to understand the different components that make for developing and deploying a successful kiosk.

Hardware

If you're new to the world of touchscreen technology, you may think that there's just one type of kiosk to choose from. However, kiosks come in all shapes in sizes, to meet all kinds of different needs. In order to provide the right hardware configuration for your requirements, it's important to consider factors such a space, audience and usage. For example, you may be limited for space and so a wall mounted or desktop kiosk would suit your needs; or perhaps you're looking for an outdoor kiosk that's designed to withstand any weather condition.

Working with a qualified kiosk manufacturer, and using high quality components, is not only integral to the success of your kiosk deployment, but is also highly beneficial when it comes to maximizing the potential ROI for your business. High quality components include LCD screens, printers, keyboards, card readers, cameras, infrared and Bluetooth sensors, and so on.

Software

Choosing the right specialized software applications for your kiosk is equally as important as the hardware. After all, the software is how you'll make your kiosk relevant to your target audience. It's therefore important to keep your target market in mind at every step of the process.

Whether you choose bespoke software or off-the-shelf software allowing your kiosk browser for surfing the net; the main goal of a touchscreen kiosk is to create a simplified, positive, self-serve experience for the consumer. With this in mind your software should be easy to browse, understand and operate by people at any ability level.

Kiosk software also turns your kiosk solely into a user interface; protecting your information from hacking by locking down your kiosk and displaying your website securely. Not only this but kiosk software can enable you to manage your kiosk remotely, and improve performance by providing intelligent analysis and reporting on important metrics.

Support

Most kiosk software can be accessed and managed remotely, however, sometimes issues can arise, that require further assistance. In such circumstances, on-site support may be required depending upon your application. Having a warranty policy that suits your business' needs is the best insurance in protecting your kiosk against any downtime. A service level agreement can offer you the choice of a 48, 24, or even eight-hour fix, meaning your kiosk can operate as usual without affecting your ROI.

Design

When it comes to deploying a self-serve kiosk it's vital to ensure that it's on brand, in order to be seamlessly integrated into your current offering. As well as deciding what type of kiosk suits your business needs and creating bespoke software to meet your business objectives, you can also reflect your brand through the design of your kiosk. Modifications to the color, shape and finish can be made to the hardware of your kiosk.

Touchscreen kiosks come all in sizes and styles; by understanding the individual components you can not only provide a seamless, integrated service your consumers, but you can also benefit from long-term ROI on your investment.