Article

Check-in kiosks soon to be standard at hospitals (video)

Forbes interviewed Sandy Nix, president of CTS, about the future of self-service in health care

June 12, 2011

Hospitals across the nation are embracing kiosks at an increasing rate, adding to the list of applications such as airline check-in, retail check-out and movie rental where self-service technology is mainstay. The devices are being used in medical environments to allow patients to check in, pay fees and schedule appointments.

"Kiosks have transitioned from experimental equipment sets for early adopters to mainstream, proven devices that improve efficiency, profitability and customer satisfaction levels," said Sandy Nix, president of kiosk-provider CTS, who was interviewed by Forbes in the video below. 

CTS has deployed kiosks in more than 50 hospitals and facilities.

Nix told Forbes' Kym McNicholas that it's a natural progression for the health care industry to be joining the self-service revolution.

Kiosks not only speed up the check-in process, but they are cost-effective for hospitals. On average, Nix said, it costs a facility about $7.50 each time a staff member processes a patient but only $1.50 when a kiosk is used.