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Arizona ADOT kiosks win PACE award

The Arizona Department of Transportation (ADOT) Motor Vehicle Division recently received the 2014 Public Affairs and Consumer Education (PACE) Award for the installation of self-service, interactive touchscreen kiosks that perform ServiceArizona transactions in more than half the MVD offices across the state.

August 29, 2014 by Frank Olea

The Arizona Department of Transportation (ADOT) Motor Vehicle Division recently received the 2014 Public Affairs and Consumer Education (PACE) Award for the installation of self-service, interactive touchscreen kiosks that perform ServiceArizona transactions in more than half the MVD offices across the state.

The 20 kiosks that comprise the program are a completely customized kiosk solution developed by Olea Kiosks. The program included two kiosk variations – the Express Registration Renewal kiosk that handles registration renewals only and the Express MVD Services kiosk that can process registration renewals plus 19 other transactions. The kiosks are also able to handle many of the functions that are available on the main ADOT website.

Stacey Stanton, director of ADOT’s Motor Vehicle Division said that "These kiosks allow customers to quickly and efficiently complete their transactions in an MVD office and we're pleased that thousands are doing so each week." The ADOT MVD offices estimate that they conduct an average of 14,000 kiosk transactions each month.

The project involved the development of a completely unique and customized kiosk solution by Olea. Because the ADOT required that the kiosk integrate a large-sized, high-volume Lexmark printer, Olea created a custom kiosk that included a sleek and modern enclosure for the printer while maintaining a streamlined design for the user interface components. This custom kiosk includes an all-in-one touch PC system, a card reader, a rugged keyboard and trackball, and the large multi-tray Lexmark laser printer.

One of the key challenges of the project was to create a modern and user-friendly kiosk design that would be extremely durable. Frank Olea, CEO of Olea Kiosks, stated that "Olea is proud to have supplied the kiosk to an award-winning program. Designing a custom kiosk that can withstand the rigors of the high volume of transactions of the ADOT kiosk was a fun and exciting challenge."

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