Patently wrong

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Although more years have passed than I care to admit since I took Introduction to Patent Law, I do remember the instructor explaining that a would-be patent…

Metal fx makes its move

After months of study, California enclosure manufacturer Metal fx steps into the kiosk business. To signal its intentions, the company went out and hired one…

Sale ends one era, begins another for KIOSK magazine and site

KIOSK magazine has undergone many changes during its five-year existence. And one of the biggest came in July, when parent company Voyagi Inc. sold it and…

Driving the kiosk machine

Some manufacturers and dealers are embracing the flood of information and using it to their advantage. These innovators are deploying showroom kiosks that…

Simple solutions: Make more money with your kiosks

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Winning kiosk programs are, by the majority, designed to meet a need of a customer base, and subsequently help the business by empowering the customer. But…

The five-second checkout

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Some retailers predict that the use of RFID will increase sales. Simply put, they are faster and easier to use, and don't limit purchases like a fixed amount…

Conference should be of interest to ATM, kiosk deployers

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ATMs and kiosks are "cousins if not brothers of each other," says ATMIA CEO Mike Lee. The upcoming ATMIA West Self-Service Summit in San Diego will attempt to…

Some old kiosk ideas get a second look

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A few years ago, many kiosks were deployed ahead of their time.before the technology or the consumer was ready. Now that the hardware is better and cheaper and…

Multi-use kiosks not a sure thing, says Frank Olea

In response to the prospect of new revenue streams, some C-store operators have deployed kiosks that offer multiple services such as bill payment, prepaid…

Design for the customer's experience

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One of the easiest ways to control kiosk deployment costs is to use a systematic and scientific approach to designing ease of use into the customer experience.

Talking heads -- adding the human touch, without the human

Several companies are testing the use of talking heads in self-service transactions such as check cashing, self check-ins and bag checks; however, the jury is…

Virtual catalogs save inventory space

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According to Dr. Peter Berens, the use of kiosks in retail stores to provide an electronic catalog of products is an area of great potential.

The end of the line

In an effort to reduce wait times, increase efficiency and control costs, the U.S. Postal Service is spending more than $100 million on state-of-the-art kiosks.

Kid friendly is not just smaller

Some say it's a child's willingness to experiment with new applications that makes them more computer proficient.  Whatever the reason, kiosk vendors would be…

3D: Reach out and touch

Images that float in space will catch most consumers' attention. But 3D imaging is not only eye-catching. Many kiosk vendors are once again looking at 3D…

KioskCom Interactive Kiosk Excellence Awards: The most creative/best use of an input device in a kiosk application

Kiosks that are designed for outdoors locations face unique challenges. That's why the vast majority of indoor kiosks fail when placed in outdoor conditions. A…

The tipping point

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Over time, when conditions are correct, changes can multiply in viral fashion until they achieve a sort of snowball effect-a "tipping point."  KOA Executive…

Where is the retail operating system?

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With the exception of self-checkout, retailers do not have an operating system standard that will allow them to take special orders from a kiosk in a store…

Customers may pay price for '`cheap' kiosk components

Kiosk vendors face the challenge of educating price-sensitive customers about the importance of selecting high-quality kiosk components. Customers who look too…

Employee training goes self-serve route

As kiosks gain ground in HR departments, employee training is emerging as an important application. It gives employees a feeling of control over their careers…