ICX Summit: Tapping customer feedback to drive retail wins

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…

SSIS: Gong cha's digital transformation, a conversation with Rebecca Kahn

by Sandra Carpenter — Editor, Networld Media Group

In anticipation of her keynote address at the Self Service Innovation Summit this December, Kiosk Marketplace sat down with Gong cha's Rebecca Kahn to discuss…

ICX Summit: The power of customer engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…

ICX Summit: How sustainability plays into the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.

ICX honors 5 Elevate Award winners at 2024 ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

ICX Summit: Using social to fuel CX awesomeness

by Sandra Carpenter — Editor, Networld Media Group

By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.

ICX Summit: How sustainability impacts customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…

ICX Summit: Future of retail with Steven King

by Daniel Brown — Editor, Networld Media Group

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…

ICX Summit: CX leaders offer up retail customer experience predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.

Eyebot's 90-second eye exam kiosk revolutionizes vision care

by Sandra Carpenter — Editor, Networld Media Group

Eyebot technology promises to make eye exams easier and more accessible.

Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

Is self checkout on the chopping block? 6 major retailers change policies

by Sandra Carpenter — Editor, Networld Media Group

Major retailers like Walmart, Target and Dollar General are scrapping some self-checkout lanes due to a shoplifting surge. Even with higher wages and worker…

Call for nominations for Automation & Self-Service Awards 2024

by Sandra Carpenter — Editor, Networld Media Group

Nominations are now being accepted for the Automation & Self-Service Awards (formerly Self-Service Innovation Awards). The awards honor innovators who are…

Gong cha taps into kiosk technology to enhance Gen Z customer experience

by Sandra Carpenter — Editor, Networld Media Group

A study by apc reveals Gen Z prioritizes customization and experiences while valuing social responsibility, and bubble tea brand Gong cha's self-service kiosks…

How Fiserv's Clover Kiosks are saving restaurants, impressing customers

by Sandra Carpenter — Editor, Networld Media Group

Self-service kiosks can boost restaurant profits by increasing order value and reducing labor costs. Clover Kiosk is an all-in-one system that integrates…

Phygital dining and the rising demand for self-service kiosks

by Sandra Carpenter — Editor, Networld Media Group

The 2024 Phygital Index Report by Tillster unveils rising demand for phygital dining experiences, emphasizing self-service kiosks and consistent ordering…

ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Vending Times teams up with The International Foodservice Manufacturers Association

Vending Times and Kiosk Marketplace's parent company aligns with IFMA to bring the food-away-from-home ecosystem closer together.

5 considerations when planning a self-service kiosk deployment

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the kiosk industry’s expansion offers more choices to potential technology users, the growth of product offerings now requires users to consider a wider…