Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's ICX Summit.
Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.
Sponsored by: Interactive Customer Experience Summit (ICX Summit)
The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.
From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.
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A digital signage experience firm recently released this video of an interactive map it has developed for the Ohio-based amusement park King's Island.
Digital signage video walls and touchscreen self-order drive-thru kiosks were among the technology highlights at this year's National Restaurant Association show.
Chad Brown with Xomni demonstrates his company's interactive assisted selling solution for Kohl's, at this year's NRF show.
Tom Harper, president and CEO of Networld Media Group talks about what to expect from this year's ATM & Mobile Innovation Summit and why executives should consider it imperative to attend and hear what high-level presenters and panelists have to say about the future of payments.
This year at NRF, Inclusion brought some highlights from its New York Experience Lounge. Although the "Big Show" has come and gone, the Lounge itself is still open for visits for a limited time, at the company's headquarters at Broadway and Houston.
Sport Chek's new flagship store in the West Edmonton Mall provides consumers with access to world leading digital technology, an unparalleled array of leading brands and products, and a personalized shopping experience that connects consumers to the sports they are passionate about like never before.
The fitting room is the crucial place where a customer decides whether to make a purchase. But most of the time, the customer is alone behind a curtain when that decision is made, without support or assistance from the retailer....
At this year's Customer Engagement Technology World, Image Manufacturing Group marketing director Greg Tefertiller gave an overview of a recent deployment his company worked on for Delta and Home Depot.
At this year's Customer Engagement Technology World, OnCue Technologies brought a demo unit of an interactive POS system for retail which features audio and video response. Sy Walker, OnCue's VP of product development, walks us through the features of the machine in this video.
At this year's Consumer Engagement Technology World event, Wes Dunn, vice president of sales for GenMega, demonstrated his company's Universal kiosk, which he says is suitable for any self-service application that needs to accept payments.
Fiserv, a provider of information management and electronic commerce systems for the financial industry, rolled out a mobile bill payment solution during the Money2020 conference. In this video, recorded on the conference’s trade show floor, Steve Shaw, Fiserv vice president...
This summer, Pittsburgh-based PNC Bank dropped its first all-digital pop-up branch on the sidewalk for a four-month stint at Atlantic Station, the mixed-use center occupying the former brownfield site of the Atlantic Steel Mill. The 8-by-20-foot, 8,000 pound steel structure...
Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit in San Diego. In this video, she talks about the unique ways her brand utilizes the physical space of the store to create a unique shopping experience.
According to Brian Bailey, vice president and general manager of NCR branch transformation?, financial institutions are finding utility in deploying interactive teller technology in capital-light or small-footprint branch models. Instead of a traditional $3 million branch, banks are building $500,000...
Kiosk Marketplace spoke with Jeremy Harlow, general manager at CTS, on how the company focuses on client services as another means to stand out among competitors.