Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Opswat boosts kiosk security with Fend acquisition

December 18, 2024

Opswat, which provides critical infrastructure protection, has acquired Fend Inc. to bolster its data diode and unidirectional gateway offerings, according to…

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

GrayMatter acquires Servy to expand self-service offerings

November 15, 2024

GrayMatter Software Services, an analytics and software solutions provider for airports, has acquired Servy, a provider of mobile ordering and self-service…

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

SiteKiosk online version 1.5 released

October 4, 2024

SiteKiosk Online, a cloud-based kiosk and digital signage software, has released Version 1.5, offering significant improvements for managing and deploying…

New Zealand parking kiosks stuck in LA mode

October 1, 2024

Parking kiosks in Hamilton, New Zealand glitched on Tuesday morning, causing the kiosks to default to settings for Los Angeles, according to a RNZ report.

IGT PlaySports renews deal with FanDuel for retail sports betting

September 27, 2024

International Game Technology has extended its partnership with FanDuel, a North American online gaming company, to provide the exclusive retail sports betting…

KioWare launches user-friendly website with streamlined features

September 18, 2024

KioWare, a provider of kiosk system software, has launched a redesigned website.

ICX honors 5 Elevate Award winners at 2024 ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Interactive Customer Experience Summit announced winners of the 2024 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

Plustek Scanner Control and Data Extraction SDK Download

Download the Plustek SDK for scanner control, image processing, and data extraction. Works with all Plustek scanners

Presented by Plustek

Plustek SDK Documentation

Use the links below to download the Plustek SDK documentation

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Do you need to capture images of driver's licenses? Or do you also need to capture the license data?

When selecting a driver's license scanner for your kiosk, it's crucial to understand the difference between simply capturing an image of the license and…

Manhattan hotel levels up guest experience with Stayntouch cloud technology

July 9, 2024

Stayntouch, a cloud-based hotel property management system technology, has partnered with Ian Schrager's Public Hotel in Lower Manhattan, according to a…

Uzbekistan prisoners will soon tap kiosks for online shopping

July 2, 2024

Uzbekistan's government is working on an initiative to provide prisoners with online shopping via kiosks, according to a Daryo report.

Alberta seniors connect with loved ones through Genie kiosk

June 26, 2024

A senior living facility in Alberta, Canada is now home to a Genie kiosk that features easy-to-use software to help residents keep in touch with loved ones…

Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

ChargePoint opens up software platform, making EV charging more universal

June 18, 2024

ChargePoint, an EV charging solutions provider, is expanding its North American software to offer charging capabilities to other makes and models, according to…

Kiosk Session Security: Facial Detection Vs. Facial Recognition

Advanced Kiosks' FaceLock, part of Zamok software, uses facial detection to secure user sessions without storing images or identifying users. Unlike facial…