Cashierless stores? The jury's still out but self-service is coming despite challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists at the Interactive Customer Experience Summit agreed cashierless technology has a role to play in retail, but it will not remove the human element.

Customers adapting to kiosks, but acceptance not uniform in all scenarios

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of experts who have introduced kiosks in various types of settings shared their ideas on how to make sure kiosk deployments are effective for customers…

ICX Summit: our customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

Taco Bell, Bell Canada Smart City Kiosks grab Elevate Awards

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Association honored Taco Bell’s All-Access Self-Order Kiosks by Elo Touch Solutions and Bell Canada Smart City Kiosks…

Clientron Corp. introduces self-serve kiosk

June 5, 2019

Clientron Corp., a provider of POS, automotive electronics and embedded systems, has introduced a self-service kiosk for the retail and hospitality industries…

Howard Technology Solutions expands into QSR space, will present kiosks at ICX Summit

May 31, 2019

Howard Technology Solutions has expanded into the QSR space and will present its QSR kiosk and kiosk family at the Interactive Customer Experience Summit, June…

Kiosk Marketplace editor reviews 39 kiosk companies at National Restaurant Show

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The National Restaurant Show set another record for kiosk introductions. Kiosk manufacturers have heeded the call from restaurants looking to automate the…

Self-service pioneer Wow Bao grabs Fast Casual Top 100 first place honors

Wow Bao, a fast casual that has offered self-serve kiosks since 2009, won the top spot on this year's Fast Casual Top 100 Movers & Shakers. Company CEO…

Coca-Cola, Omnivore launch platform to 'minimize friction between restaurants, third-party technologies'

May 22, 2019

Over the past few years, digital restaurant technology has exploded. Online ordering, reservations, third-party delivery, loyalty programs and kiosks are…

Omnichannel: A big reason for the cloud shift in restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Cloud software allows operators to take an omnichannel approach to improve the speed of service, noted a panel of foodservice executives who shared their…

Lavu certifies Epson receipt printers

May 22, 2019

Lavu, a mobile POS system for restaurants and bars, has certified three Epson receipt printers, according to a press release. Epson's TM-m30-and OmniLink…

Tapit introduces self-order restaurant kiosk

May 21, 2019

Tapit, a restaurant and retail-focused software vendor, has launched SELFIT, a self-ordering kiosk platform with accompanying online ordering via a mobile app…

Partech partners with Goji Systems and Brink POS software on self-order kiosk

May 20, 2019

Partech Inc., a provider of POS solutions to the restaurant and retail industries, announced a partnership with Goji Systems' self-order technology called…

Mastercard teams with Zivelo on AI-driven voice assistant/personalized menu; Sonic Drive-In to pilot

May 17, 2019

Mastercard has partnered with Zivelo LLC to enhance the drive-in and drive-through ordering experience for quick-service restaurants with a…

Roti introduces digital customer experience powered by Eatsa technology

May 16, 2019

Roti Modern Mediterranean, a Chicago based fast casual, has introduced Eatsa's customer experience technology that allows restaurants to process orders from…

ZIVELO Strengthens Its Full-Service Turn-Key Kiosk Solutions with Industry Collaboration

World-class kiosk manufacturer ZIVELO (best known for providing kiosks to the largest fast-food chains across North America) joins the Dell Technologies OEM to…

Kiosks, interactive displays are set to explode in restaurants

by Jeff Hastings — CEO, BrightSign

Despite the proliferation of digital signage in restaurants, in most cases the screens have remained behind the counter. But that's changing, and changing fast.

San Francisco Board of Supervisors passes ban on cashless retail

by David Jones — Editor, Networld Media Group

San Francisco became the latest municipality to ban cashless retail as vulnerable populations demand equal access to shopping and dining service.

As convenience demand grows, smart lockers offer a versatile solution

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

As consumers continue to place value on the convenient solutions that make their lives easier, smart lockers and other self-service solutions will continue to…

ServiceGuru kiosks provide brands access to customer feedback, ratings

May 13, 2019

The ServiceGuru kiosk is helping restaurant brands, such as Subway, not only get customer insight on the food experiences, but also on individual customer…