mzero Software Infographic Overview

The Mzero software suite is self-service business infrastructure software designed to integrate and enhance the functionality of each component to create an environment that communicates effectively with your kiosk application.

Type: Infographic

Sponsor: Meridian

Prior Planning Prevents (Really) Poor Kiosk Performance

A self-service kiosk project can save a company money and help it better serve customers, or it can be a colossal waste of money. One of the keys to a successful project is thorough planning.

Type: White Paper

Sponsor: RedyRef Interactive Kiosks

Waiting in Line | Real and Perceived Wait Time

Actual and perceived wait time can be positively impacted with the implementation of kiosks, effectively improving customer satisfaction, decreasing wait time, and increasing the number of transactions.

Type: Infographic

Sponsor: KioWare

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Kiosk issue: 3G or not 3G, this is not a drill!

Self-serve devices that were or will be populated with 3G technology will very shortly be in need of upgrading. There are several questions that kiosk deployers should be asking themselves and their providers as they look to migrate to the future.

The kiosk game: What restaurants must be prepared to pay to play

While self-service initiatives provide significant ROI opportunities, businesses should understand all of the necessary costs and how they plan to fit those costs in their current budget before moving forward.

Special Report: 'tipping point' on the way for restaurant self-serve kiosks

A special report explores the growing interest by restaurants in self order kiosks. While determining return on investment poses challenges, the market is changing and restaurants must consider their options.

Time for an honest discussion about kiosks and future jobs – and the kiosk industry must start it

It's not enough for the kiosk industry to recognize that claims that kiosks are killing jobs are simply false. The kiosk industry needs to protect its reputation to ensure a successful future. A coordinated, industrywide public relations effort is needed.

DSA Industry Excellence Awards honor best in screen media (Video)

Interactive kiosk and digital signage technologies are helping move the industry forward.

2 key factors in kiosk software development: Part 2

There are two key factors in kiosk software development that maximize the return on an organization's kiosk and IT investment – an effective user interface and a seamless integration process. In the previous post, we discussed the criteria for the kiosk user interface in order to enhance the user or customer's experience.

Is a virtual receptionist right for your business?

If your business is growing, it's inevitable that your office is going to need a little extra help managing the traffic coming through You think to yourself, "How am I going to afford a receptionist?" Well perhaps there is a...

Learn how to use the Healthcare Initiative Act to fund your kiosk projects

Part of the Healthcare Initiative Act sets aside money that will be refunded to organizations that take a pro-active approach in public health education and information including help for domestic violence victims, sexual assault, and other issues women can be...

When saving money goes bad: The dangers of buying kiosks from China

Every now and then, I'm approached by a potential manufacturer who guarantees to cut my kiosk manufacturing costs without finding out what my expenses are. I think to myself, "Can this manufacturer really be that much cheaper that I'm guaranteed...

Building a kiosk program: Know thy user

Before you can know 'what' you have to know 'who.'

Will porn become the 'next big thing' in the kiosk industry?

Look out DVD-rental kiosks — porn may take over as the go-to product in the self-service industry. I recently wrote about a porn kiosk because I liked the novelty of the idea — it seemed odd enough to feature in...

Supermarket savings: Seeing returns on kiosk deployment in grocery

Retail grocers are under scrutiny to prove strong return on investment (ROI) for any capital expenditure or endeavor — especially technology — making the connection from investment to bottom line impact more important than ever. Exactly what the ROI is will depend on the goals of the project.

CETW: Phone-charging kiosk could keep you chatting between flights

As I prepared Monday to leave for Customer Engagement Technology World, my husband presented me with a challenge. "Why don't you try to make it home without your phone dying for once." My response: "I doubt that'll happen." I always...

Deploying kiosks that work

I'm sure like most people that are going to read this blog you're looking for a formula that will help you to deploy a successful kiosk project. Like most anyone else I'll tell you that a lot of up front planning is certainly going to help you.

Endless aisle leads to endless possibilities

Critical to the success of any retail operation is the relationship between inventory and customer demand. Customer loyalty, which hinges on ensuring customers have access to the product they want when they want it, is essential as more retailers offer products at increasingly competitive prices.

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A kiosk deployment can generate revenue in a number of different ways. The value of investing in a kiosk network depends in large part on the return on that investment. This research center is designed to show the revenue potential of a kiosk network and the factors a deployer needs to consider when determining ROI.