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WHITE PAPER: The psychology of a self-service customer

Hectic lifestyles and two-income households have led to a steady decline in "social time" these days. Impatient consumers would rather spend their limited free time with friends and family rather than waiting in line at a grocery store, bank, or other retailer. Self-serve systems are one solution. But, the ability to provide customers with self-serve options isn't just about convenience; it's a matter of retail survival.

October 4, 2005

Hectic lifestyles and two-income households have led to a steady decline in "social time" these days. Impatient consumers would rather spend their limited free time with friends and family rather than waiting in line at a grocery store, bank, or other retailer. Self-serve systems are one solution. But, the ability to provide customers with self-serve options isn't just about convenience; it's a matter of retail survival.

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Editor's note: This white paper was provided by MEI. Statements made in the text reflect the views and/or opinions of its author(s) only.