News

U.S. Army deploys information kiosks at Fort Lewis

September 3, 2009

The United States Army has deployed 10 "OneStop Army" kiosks at high-personnel-traffic locations at Fort Lewis in Washington state.

According to an article on the Army's Web site, the kiosks are made by DynaTouch and feature an Interactive Customer Evaluation, or ICE, system, as well as payroll information, on- and off-post housing details, recreational information and more. The machines are equipped with touchscreens, keyboards, printers and volume and text-size controls.

DiAnn Sanders, management and program analyst with the Plans, Analysis and Integration Office of the Army, says the kiosks were designed to be user-friendly for all Fort Lewis residents:

We wanted to make sure the kiosk machines (are) able to service everybody on the installation. So if you're a retiree and want to know the services available, this kiosk is loaded with information that covers every service on Fort Lewis. It helps you make appointments … for example.

Sanders also says the deployment is meant to help Fort Lewis soldiers make an impact in their community:

We want to tell every customer, you're the proponent for this machine on Fort Lewis. We want your feedback. We want to (tell) soldiers … that this is the information that will be helpful to you and your family.