News

UK's National Health Service taps kiosks for interoperability

August 16, 2013

A number of Trusts within the U.K.'s National Health Service are utilizing self-service kiosks to improve efficiency and reduce costs — all without causing negative effects on frontline patient care, according to an article on european-hospital.com.

The Queen Victoria Hospital NHS Foundation Trust is among the customers of kiosk manufacturer Jayex Technology Ltd. The following is an excerpt from the article:

Jayex Technology Ltd is an application partner of InterSystems, a manufacturer focused on software for connected care. In mid-August 2013, the companies announced delivery of the first self-service kiosks to the NHS Trusts aiming to achieve Interoperability Toolkit (ITK) accreditation.

Trusts with applications or business services that support the standard can now exchange information with a Jayex kiosk. This mutually extends the value of the investment in connected systems. According to Jayex Technology Ltd, benefits for both patients and providers include enhanced patient privacy, opportunities for patient engagement with easy feedback mechanisms, reduced patient waiting times during hospital visits, freeing frontline hospital staff to address patients with more complex or urgent issues, and improved quality of patient information.

"We have found the implementation of the kiosk services advantageous, as we can monitor patient attendance and flow live, without requiring clinical staff to spend significant time on administrative duties and paperwork. We believe this system will help improve the level of service we can provide to our patients, as it is instrumental in our work to understand our clinic flows to design enhanced clinic templates that meet demand and provide a better experience for all," said Jane Morris, Directorate Manager Clinical Specialities, Queen Victoria Hospital.

Read more about kiosks in health care and hospitals.