News

U.K. post office gets automated with kiosks

October 13, 2010

Residents of the Isle of Man in the United Kingdom are using kiosk technology at the post office to help them pay bills and choose the right postal rates for their mail.

Self-service kiosks have been introduced to the British Crown dependency to give customers speedier service and provide all the help they need to make fast and accurate transactions and select the right postal service.

The automated post and bill payment kiosks rely on software called Ripostekiosk from postal counter-automation firm Escher Group and enable customers to not only access postal services but also pay electricity, gas and telephone bills and even local government rates.

The kiosks were installed after Isle of Man Post Office customers expressed a desire to use a self-service option. Called "Pay & Post," the first kiosks were launched at the Regent Street post office in the capital, Douglas.

"Through these kiosks, customers now have a quicker, more efficient option that will see transactions completed in a matter of seconds," said Marty Quine, general manager retail network, Isle of Man Post Office.

Boston-based Escher Group focuses on counter automation, working with postal providers across the globe.