News

Partnership between AirIT and IER to give airline passengers better self-service options

February 8, 2011

AirIT and IER announced today that they joining forces to allow AirIT to distribute a complete Common Use Passenger Processing solution in the United States, according to a company press release.

"Common Use sites usually constraints airlines to adapt their dedicated operations -- typically what they do in their hub -- to a simpler model with less functionality," said Damien Roux, head of marketing for IER Self Service and Systems. "The IER and Air IT partnership gives the airline the opportunity to act (as) they want to -- as if they were in a dedicated environment. This brings the passenger the best experience for their chosen airline, be it in speed, in service or in availability.

The self-service side is based on IER's Common Use Self-Service (CUSS) solution using a lightweight infrastructure that is easily and quickly deployed. This platform has more than 30 airlines certified and incorporates the latest IATA recommendations

The agent-facing side is based on AirIT's EASE solution that is deployed at more than 17 airports running 39 airlines.

"With a growing list of airports choosing our virtualization technology, EASE common use solution, we

have partnered with IER to provide both an agent and customer facing solution," said Chris Keller, AirIT's president in the press release. We currently operate five airports with more than 20 carriers on IER's CUSS platform. The partnership has produced a number of innovative solutions yet to be rivaled in the industry."

He said by integrating IER's CUSS solution with AirIT's Resource Management System, airports now have the ability to assign kiosks to specific airlines based on flight schedules and check-in desk allocation.

AirIT has also developed a CUSS Local Departure Control System (LDCS) that allows those carriers without a self-service application to process passengers on the IER CUSS kiosk platform.

"Until now, airports and airlines could not get the full benefit of common use," Keller said. "With AirIT's EASE solution combined with IER's self service products, we are meeting this need."