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North American self-service business should top $740 billion this year; future growth may hinge on smart phones

July 12, 2010

Transactions at North American self-service kiosks should surpass $740 billion in 2010, according to a recent study by the IHL Group; however, the growth rate of self-service business going forward could change as more consumers begin using smart phones to make purchases.
 
"Self-Service continues to grow, and clearly DVD kiosks are driving huge increases in the number of units in the market. However, the rise of consumer mobile devices will have an adverse effect on many new kiosk installations within the next two years," said Greg Buzek, president of the IHL Group, an analyst firm and consultancy that serves retailers and retail technology vendors.

 

In the market study, "2010 North American Self-Service Kiosks," IHL examined the increasing use of six types of self-service kiosks where payment is accepted: self-checkout systems, ticketing kiosks, check-in kiosks, food ordering, postal and other retail kiosks.
 
The report covers self-service kiosks in theUnited StatesandCanada, detailing the number and type of kiosks shipped historically. It also provides forecasts for each type of kiosk, both in terms of units shipped and revenue transacted. In addition, the report highlights best practices and best-in-class machines for each class of kiosk.

 

 

 

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