News

Fiserv launches multi-vendor device management solution

February 12, 2014

Fiserv has announced the availability of Device Manager: Terminal Connect, which enables direct connection of self-service terminals — ATMs, kiosks, passbook printers, cash recyclers and smart safes — to Device Manager, the device monitoring, performance measurement, and service dispatch and management solution. According to the company, Device Manager: Terminal Connect helps prioritize, manage and monitor activity for an organization's entire device network.

Device Manager: Terminal Connect is a device management solution that monitors hardware, software and the solution's platform components on the device itself. The solution includes standards-based, multivendor management of software components, as well as the monitoring and management capabilities needed to efficiently keep an ATM system operational. When using remote resolution capabilities, many organizations report a 20 percent reduction in on-site visits and an increase in device availability, the company said in a press release.

"Being able to remotely monitor activity and gather information, including detailed status reports on the many hardware, platform and software components that make up self-service delivery channels is just the beginning," said David Johnson, senior product manager, Cash & Logistics, Fiserv. "Terminal Connect also enables organizations to resolve issues, update marketing content and provide debugging capabilities — all from a remote location. When staff members are able to quickly and easily reset a machine or retrieve a log file without sending someone to an ATM, everyone wins."

The company noted that once an organization is interacting directly with its devices, many opportunities for cost savings and operational improvement will be available. For example, Device Manager: Terminal Connect can be used to safely collect electronic journals and make them available to staff almost immediately. Employees can easily load new advertising campaigns, images or other content into Terminal Connect and then schedule when and how the content is available.

Read more about ATM software.