News

Abu Dhabi automates vehicle licensing with self-service machines

June 19, 2014

The Sahel self-service e-payment machines at the Vehicles and Drivers Licensing Department in Abu Dhabi, United Arab Emirates, have carried out 106,898 transactions in the first five months of 2014, according to the Ministry of the Interior. Each transaction took less than three minutes to complete, the Ministry said.

The machines have touch-sensitive screens that allow users to renew their vehicle registration and pay fines. They also issue replacements for lost or damaged registration cards.

Customers access the service by inserting their ID card into one of the machines and choosing a vehicle from a list of all vehicles registered under their name. The system then checks records for insurance, technical inspection, vehicle records, and traffic violations. If these are satisfactory, the customer can make a payment using a credit card and obtain a receipt, registration sticker and registration card.

Customers can use the machines to find out the procedure for vehicle and driver licensing services, obtain the addresses and telephone numbers of police stations in the Emirate of Abu Dhabi, file complaints, or submit suggestions, Colonel Suhail Saeed Al Khaili, chief of Vehicles Licensing at Abu Dhabi Police, said in a statement. “The machines also offer interactive maps, names and pharmacy rotation schedule, and weather forecast,” he said.