Article
KioskCom is now Self Service Expo
The 2007 show looks toward the future of the kiosk industry.
March 25, 2007
As Self Service Expo enters its second decade, organizers are bringing several changes to the annual Las Vegas event, including a new name. The event, formerly known as KioskCom, is now Self Service Expo.
Self Service Expo is expecting about 2,500 attendees this year, and organizers say they plan to gear this year's event toward those show participants, particularly the first-timers.
Computer kiosks will be on hand to help visitors customize their show itineraries. Companies showcasing at the event have classified their services into specific areas, and visitors will be able to search the 150-plus exhibitors as well as products, sessions, speakers and events.
"We want to allow visitors to target what they need to see right away, so there's not so much wandering around," said Lawrence Dvorchik, senior show manager of Self Service Expo. "This year's show is very much oriented for the first-time user."
Prefacing the show on Tuesday, April 24, is a new feature of Self Service Expo, the Executive Deployer Summit. The Summit, titled "Phase 2 and Beyond: Improving upon an existing kiosk and self-service deployment," is set up in a meeting-like format and provides company executives a with a venue to exchange ideas and discuss their deployment challenges and successes.
Held in a town-hall format, the Summit will be moderated by Janet Webster of the United States Postal Service and Chuck Berger of DVDPlay.
"The Executive Deployer Summit is not a typical session or seminar, it's designed to initiate conversations and networking in a low-pressure setting," Dvorchik said. "There are no media, analysts or consultants. It's 100 percent deployers."
For the second year, the show will present "Self-Service Street," a featured area that highlights future applications and out-of-the-box ideas. Five pavilions designed to replicate in-store environments, including a mock-airport terminal centered on self-service tech from IBM, for example, will be on display. In additional to IBM, other Self-Service Street exhibitors include the United States Postal Service, Ecast, Source Technologies and Pay By Touch.
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This year, attendees also will be able to vote for the best Self-Service Street exhibit, further enhancing their involvement in the conference.
The self-service equivalent to the Academy Awards will take place with the presentation of the Self Service Excellence Awards. The awards were launched in 2002 "to honor the most successful and innovative self-service and interactive digital media solutions."
More than 150 companies across multiple industries have received awards. Past winners include BMW, Sony, FedEx, Daimler Chrysler and ExxonMobil.
In addition to the exhibit-hall floor, Self Service Expo also features seminars and educational sessions that revolve around new trends in digital-media deployments, integration troubleshooting and automated vending.
Dvorchik says Self Service Expo worked to change the way the educational sessions were running.
"We want to explain things from a deployer and end-user standpoint, and not limit anything to one industry," he saied.
As part of the "something for everyone" approach, a series of Tech Talks will be held daily in the Tech Talks Theatre on the show floor; each Tech Talk will be geared toward one topic, either digital-media development, operating systems or cash-flow management.
The educational sessions and Tech Talks also are designed to be more interactive.
Two keynote addresses will take place during the conference, one on Wednesday, April 25, and one on Thursday, April 26.
Bob Goodwin of Gartner will cover future trends and how the industry is changing for the modern marketplace.
In a left-brained contrast, Steven Hart and John Kenny of DRAFTFCB will give a presentation about kiosks and integrated marketing from an agency perspective.
What you need to know Event: Self Service Expo Where: Mandalay Bay Convention Center, Las Vegas, NV When: April 25-26, 2007 Contact: visitwww.kioskcom.comfor complete information and registration |
Self Service Expo's Self Service Express Tour (separate registration required) takes participants on a kiosk and digital-signage tour around Las Vegas, a city booming with many kiosk and digital-signage deployments. Attendees will hop on the Self Service Expo Express Tour Bus and be delivered to various kiosks around town, viewing, using and field testing them in their natural environment. Kirk Nelson of ArcaTech Systems will be the guide for this second-annual tour.
Tour stops include: Mandalay Bay Resort and Casino (digital signage with advertising, kiosks), Palms Casino Resort (live-action self-service wagers) and Hooters Casino Hotel (digital signage with advertising, multiapplication kiosks for gaming and non-gaming).
The show will give particular focus to several industries.
"The mainstays are retail and hospitality," Dvorchik said. "But we're seeing much more in healthcare and food service. Anywhere where the process can be better, from reducing customer wait time to providing faster and more efficient credit checks."
Here are some of the featured exhibitors that can be seen at this year's Kioskcom:
BEMATECH
Bematech is a global provider of self-service printing solutions and complete POS systems. Its line of 2-inch, 3-inch and 4-inch thermal kiosk printers provides eight different physical configurations to easily fit into tight kiosk internal space. The company got its big start with the boom of ATMs, and naturally moved into kiosks. Bematech has sold and fielded worldwide more than 700,000 printers since its inception in 1993.
COIN ACCEPTORS INC.
Coin Acceptors Inc. is a world leader in the design and manufacturing of payment and control systems for automated point-of-sale industries around the globe. The company offers a full range of coin, bill and card solutions to meet specific applications.
COMARK CORP.
Comark manufactures unique kiosk solutions for both indoor and outdoor applications. The systems are designed for ease of use and are configured with high-resolution touchscreen displays, performance processors and a variety of unique enclosure styles.
Free-standing, desktop, pendant or pedestal mounting solutions are available. Options include embedded printers, thermal control, custom paint and silk-screening for private branding opportunities.
CORPORATE SAFE SPECIALISTS
CSS is an industry leader providing innovative security solutions to restaurants and retail stores internationally. CSS safes, smart safes and kiosks feature electronic or biometric locks and can be configured to provide closed-loop cash management processes to minimize risk of theft. CSS is the only manufacturer of safes to offer 24/7 customer phone support and has a U.S. service network that can provide on-site service within four hours.
DIEBOLD PREMIER SERVICES
Diebold Premier Services provides installation and maintenance services to kiosk manufacturers and their partners. With a national service organization of more than 4,000 Diebold-employed service associates, award-winning training, parts and logistics capabilities, help desk support and depot repair, Diebold delivers measurably successful service programs to ensure an outstanding customer experience.
EPSON AMERICA INC.
Epson's high-quality thermal kiosk printers offer small footprints, fast printing and complete solutions for all kiosk applications. The EU-T300 series kiosk printers provide reliable, cost-effective drop-in solutions for basic kiosk printing applications. The EU-T400 series kiosk printers feature best-in-class components and vertical or horizontal chassis and receipt presenter. They offer front loading for extra large paper rolls and high-speed printing of text and graphics on a wide variety of paper sizes and thicknesses.
FRANK MAYER & ASSOCIATES INC.
Frank Mayer & Associates Inc. is an industry leader in interactive kiosk solutions specializing in custom kiosk design, integration and technology. Turnkey programs include retail, entertainment, human resources, automotive and many more. The company has more than 20 years kiosk experience.
FREEDOM SHOPPING LLC
Freedom Shoppingis an item-level RFID tagging product that is the foundation of an intuitive retail system that is easy to deploy and even easier to shop with. Any merchandise you can imagine can be sold with Freedom Shopping, as there are no physical limitations on the product. Shoppers simply approach a checkout kiosk with the desired items, and a helpful voice and easy-to-use interface walks them through two steps to complete the transaction.
FUJITSU COMPONENTS AMERICA INC.
Fujitsu offers resistive touch panels and ultra-compact thermal printer mechanisms and subassemblies for kiosk applications. Durable 2- and 3-inch printers feature controller boards, cutters, presenters, retractors, an easy-load mechanism, integrated paper holders and flexible mounting options. The advanced-technology resistive touch panels are available in up to 17.3-inch diagonal, have 86-percent standard transmissivity and offer high-performance operation and viewing for both finger and stylus applications. Panels with 92-percent transmissivity and optical enhancements address outdoor applications.
HEMISPHERE WEST INTERNATIONAL
For more than 10 years, Hemisphere West has been supporting the kiosk/self-service industry with currency validation/handling products. This year, HWI is highlighting the complete line of LG cash dispensers.
IBM CORP.
IBM's innovative self service solutions can help a business transform the customer experience. Visit booth 255 to see how IBM redefines self-service with its self-checkout, kiosk and other self service solutions.
INFONOX
Infonox provides ready to deploy solutions and platforms for delivering financial and non-financial services to end-points. Infonox has enabled leading financial service providers to create their own "hub and spoke" models and then rapidly deploy revenue-generating products and services on self-service as well as full-service transactional endpoints. Infonox dramatically reduces service delivery costs while increasing and enhancing customer methodology, and the company's products link devices, transaction services, backend payment providers and back-office operations in an on-demand fashion.
KEYWEST TECHNOLOGY
Keywest Technology manufactures an innovate line of interactive digital signage products called MediaXtreme used in venues like retail centers, hotels, schools, museums and corporate centers to name a few. The MediaXtreme media server lives up to its name by playing today's most popular multimedia files. The MediaXtreme saves production time by using a specialized digital signage editor. MediaXtreme also includes a "no worry" support warranty that covers the customer in real time for any need.
KIOSK INFORMATION SYSTEMSKIOSK is the world leader in design, manufacturing, service and support of kiosks. KIOSK is the OEM manufacturer for Dell, Hewlett Packard, Sony Photo, DHS and many others. KIOSK corporate clients include McDonald's, TicketMaster, FedEx, Safeway, Citibank, Disney, ExxonMobile, the U.S. Postal Service and Wal-Mart, as well as numerous government agencies and universities. KIOSK has facilities in Colorado and Scotland. Major vertical product markets include retail, HR, government, photo and digital media, and OEM kiosk services.
KODAK SERVICE & SUPPORT
KODAK Service & Support is one of the largest, most experienced service organizations in the industry. With more than 4,000 employees, KS&S is equipped to handle service and support needs as a single point of contact for any equipment manufacturer's products including kiosks, scanners, storage systems, micrographic equipment and commercial print.
NANONATION
Nanonation creates self-service software solutions that drive sales and fuel profits. Whether in a store, a lobby, or an executive suite at a sporting arena, Nanonation offers powerful ways to interact with customers. Their clients include the NHL's Minnesota Wild, Mazda, Burger King, Douglas Theatres and Petro Travel Centers. Through a multimedia-merchandising platform, they can integrate multi-channel digital media with a backend that enables clients to monitor, measure, and manage each customer interaction.
NIDEC SANKYO AMERICA CORP.
Nidec Sankyo is the world-leader in card readers. With unique internal production of key components and advanced technologies, Nidec Sankyo has been at the forefront of the industry for more than 30 years.
PARABIT SYSTEMS INC.
Parabit is a turn-key kiosk manufacturer, offering stock and custom designs as well as prototyping and mass production of kiosks. Kiosks are engineered while keeping a balance between design and serviceability. Parabit provides 24/7 installation, on-site service and remote tech support.
PRACTICAL AUTOMATION
Practical Automation Inc. is celebrating its 40th anniversary as a manufacturer of direct thermal printers for kiosks, computerized ticketing and industrial applications. Its modular kiosk printer product offerings simplify kiosk integration. Kiosk printers include the ITK and KITX/KITL models with options and features that support unattended operations in a kiosk or similar environment.
SEEPOINT
SeePoint Technology is a leading provider of interactive, Internet-ready, fully integrated touchscreen kiosk computer systems. See Point designs, manufactures and deploys vandal resistant hardware solutions for businesses and other organizations that enable Internet access, self-service transactions, information dissemination and data collection.
ST.CLAIR INTERACTIVE
St. Clair is celebrating 25 years in the self-service software space, including self-service and kiosk software for applications, remote operations and content processing. St. Clair has worked with more than 350 clients on 540 customer-facing projects in 11 countries. The provide: award-winning, easy-to-use applications; networked transactions and operations; remote monitoring and updating; reporting and analysis; content acquisition, automated production. and distribution.
STACOSWITCH
StacoSwitch, an ISO-certified company known for dependable aircraft and Mil-spec switches for over half a century, offers complete kiosk services including hardware components and software applications. StacoSwitch also can custom design rugged industrial keyboards and touchpads, tactile feedback touchscreens and software solutions to provide one-stop shopping for kiosk needs.
STAR MICRONICS AMERICA INC.
Star Micronicsis one of the world's largest printer manufacturers. Star offers a wide range of kiosk printers with a variety of features and accessories to fit the requirements of any kiosk application. From adjustable-width printers to 2-inch, 3-inch and 4-inch width kiosk printers, Star has the kiosk printing solution from airline boarding passes to ATMs to lottery and gaming applications.
TELSOURCE CORP.
Telsource Corporation enhances each retailer's ability to increase revenue and customer loyalty by providing wall-to-wall total store care solutions that maximize operations and customer satisfaction. the LVS Interactive Display system provides an alternative to large, expensive kiosks. Features include power-over-Ethernet, resistive touchscreens, magnetic stripe readers, bar code scanners, sound, printing capability and more. The LVS fully integrates with Web content and centralized inventory resulting in increased merchandising opportunities and great same-store sales.TradeshowsFuture TrendsCorporate Safe SpecialistsDIEBOLD NIXDORF INC.Epson America Inc.Frank Mayer and Associates, Inc.Freedom Shopping Inc.Hemisphere WestInfonoxNanonationPractical Automation LLCStacoSwitch, Inc.Star Micronics AmericaSt. Clair Interactive
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Frank Mayer and Associates
Kiosk Design | Manufacturer
Frank Mayer Kiosks and Displays specializes in large-scale rollouts of custom digital kiosks for enterprise and growth-oriented brands. With a relentless focus on premium design, customization, and end-to-end service, we manufacture self-service customer engagement solutions that expand market reach, boost sales, and enhance brand equity.
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Star Micronics
Always Leading, Always Innovating
Star Micronics, a world-leading POS and labeling solutions provider, has designated a portfolio of printing, secure cash management, and customer engagement tools for any retail and hospitality establishment with a POS or mPOS environment.
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DIEBOLD NIXDORF
As a global technology leader and innovative services provider, Diebold Nixdorf delivers the solutions that enable financial institutions and retailers to improve efficiencies, protect assets and better serve consumers.
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