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Help us define a 'self serve kiosk'

In the interest of improving customer understanding of self-serve kiosks, Kiosk Marketplace will be providing an official definition,with reader input. Readers are being asked to select from five proposed definitions.

Image courtesy of iStock.

May 17, 2017 by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Back in January, Kiosk Marketplace conducted a reader survey on customer understanding of self-serve kiosks. The survey found that readers believe there is generally insufficient public understanding of kiosk capabilities. One problem the survey uncovered was a lack of a clear definition of a "self-serve kiosk."

In an attempt to address this problem, Kiosk Marketplace will establish such a definition, with input from readers. The need to improve customer understanding dovetails with the challenge to identify and dialogue with new markets for kiosks.

As technology creates new capabilities for self-serve kiosks, the industry will benefit from using terminology that facilitates communication within the industry and with customers.   

Please take a few minutes to review the five proposed definitions below and check which one you think best defines the term, "self-serve kiosk."

Kiosk Marketplace will release the results of this survey within a few weeks.

Please check one definition.

About Elliot Maras

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Elliot Maras is the editor of Kiosk Marketplace and Vending Times. He brings three decades covering unattended retail and commercial foodservice.