Redbox, e-Play plan changes in response to consumer complaints

The DVD-rental companies continue to innovate as customers voice their likes and dislikes.

Coinstar, TIO banking on the cash-preferred

The two companies have joined forces for a pilot program that will offer TIO's billpay services at existing Coinstar locations.

Ask the Experts: Self-service bill-payment drives traffic, revenue

Hamed Shahbazi, CEO of TIO Networks Corp., discusses how bill-payment kiosks can benefit a retail establishment.    

Is it time for QSRs to embrace kiosks?

Despite recent test deployments, the QSR segment has been slow to adopt self-service. Here's a look at why.

Coinstar reports 16% Q2 increase, promises self-service expansion

In Tuesday's second quarter earnings call, Coinstar announced positive results and emphasized broadening its kiosk business.

Profile: Gregg Kaplan, Coinstar president, COO makes Hall of Fame

The former CEO of redbox is a 2009 inductee to the Self-Service & Kiosk Association's Hall of Fame.

Digital advertising growth drives new kiosk application

Self-service deployers can take advantage of out-of-home advertising's growing popularity with an emerging kiosk app.

Commentary: Understanding self-service deployment agreements

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Deployment agreements define the legal relationship between a self-service supplier and the owner of the site where the equipment is deployed. Here are the…

Lessons to learn from the Clear kiosk program's demise

The registered traveler program's abrupt closure shocked its 200,000-plus members last month. Here's a look at what may have gone wrong.

New study says self-checkout terminals to quadruple by 2014

A new study from Retail Banking Research indicates a promising future for self-checkout, particularly in North America, Western Europe and Asia.

Preview: JustTouchIt 2009, South Africa's first kiosk conference

A world-class sporting event has helped set the stage for the first and only kiosk-industry tradeshow in a growing South African market.

Self-checkout and alcohol: A dangerous mix?

New research about minors, alcohol and self-checkout may prompt legislation in California.

Commentary: An airline self-service revolution?

As mobile self-service gains traction in the airline industry, the role of the check-in kiosk may be changing.

Commentary: Usability can be a kiosk's kiss of death or its ticket to success

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Usability and the user experience are critical to the success of any new consumer technology, especially customer-facing kiosks.

The power of Twitter

The social networking service has stormed the business community. Here's how kiosk and self-service deployers can benefit.

Profile: Nanonation president and CEO Bradley Walker

The software company's founder was recently inducted into the Self-Service and Kiosk Association's Hall of Fame.

Digital-download kiosks in store for retail, other verticals

How successful will the technology be against its online competition?

Happy birthday, barcodes!

This week marks the 35th anniversary of the first retail barcode scanner, installed in an Ohio supermarket.

OneSource Interactive combines unique design with turnkey services

Start-up leverages industry veteran's relationships and knowledge to bring client deployments full-circle.

PCI compliance dominates talk at NACStech

by David Drain

David Drain, executive director of the Self-Service and Kiosk Association, recently attended the NACStech tradeshow, held last month in Grapevine, Texas. Here…