According to Brian Bailey, vice president and general manager of NCR branch transformation?, financial institutions are finding utility in deploying interactive teller technology in capital-light or small-footprint branch models. Instead of a traditional $3 million branch, banks are building $500,000 branches, "and then, using this new technology, they have an operating model for that new branch that is roughly one-half of the traditional branch in terms of the cost to operate," he said. This video provides a case study of one FI, FirstOntario Credit Union, that has successfully deployed NCR Interactive Teller in a "reinvented branch." Read more about ATM innovation.
August 15, 2013