ICX Summit: our customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

San Francisco to get its fourth Amazon Go store

June 3, 2019

Amazon Go plans to open its fourth store, in San Francisco, according to the San Francisco Chronicle. The store will be in the financial district at the Three…

Omnichannel: A big reason for the cloud shift in restaurants

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Cloud software allows operators to take an omnichannel approach to improve the speed of service, noted a panel of foodservice executives who shared their…

Study: Cashless technology doesn’t cannibalize cash sales in automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Research confirms that cashless readers do not undermine cash sales in a vending machine. In fact, the cashless technology serves to improve both cashless and…

San Francisco Board of Supervisors passes ban on cashless retail

by David Jones — Editor, Networld Media Group

San Francisco became the latest municipality to ban cashless retail as vulnerable populations demand equal access to shopping and dining service.

Self-Service Kiosks Are Transforming the Ticketing Process

by Melissa Harward — Marketing Coordinator, Meridian Kiosks

Picture this: you just arrived at the airport with a group of your closest friends and you are getting ready to embark on the vacation of a lifetime. Your “out…

Amazon Go goes with cash in New York City

May 9, 2019

The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.

Nayax adds loyalty, refund to digital payment app for unattended businesses

May 7, 2019

Nayax LLC has upgraded its digital wallet app to include loyalty and the ability to offer automated refunds for unattended points of sale, including…

Micro markets, a rising customer convenience, call for new operating practices

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the recent National Automatic Merchandising Association show at the Las Vegas Convention Center had a chance to hear how two micro market…

KFC introduces self-order kiosks in Malaysia

May 6, 2019

KFC has introduced a self-sevice payment kiosk in Malaysia's Klang Valley that accepts payment from digital wallets, including Alipay, WeChat Pay, Maybank QR…

USA Technologies Inc. Seed Markets integrates with micro market providers

May 1, 2019

USA Technologies Inc. announced that its micro market optimization solution, Seed Markets, is now fully integrated with some of the industry's micro market…

Swyft forms foodservice subsidiary, names CEO

April 29, 2019

Swyft Inc., a global provider of automated retail and retail automation, has formed a subsidiary, Swyft Food Service Automation, focused on providing retail…

C-Speak: Cincinnati Reds' success with food lockers paves way for restaurant uses

by S.A. Whitehead — Food Editor, Net World Media Group

The Cincinnati Reds scored a home run with Apex Supply Chain technologies' "click-and-collect" foodservice system last season, paving the way for widespread…

AWM Smart Shelf launches autonomous shopping shelf technology

April 24, 2019

AWM Smart Shelf, which is bringing the benefits of the online experience to physical retail, has integrated its frictionless shopping application with its…

Civic Network app to combine identity verification and payment, announces 12 automated retail partners

April 24, 2019

Civic Network announced it will release its Civic Pay app to enable partners to combine identity verification, payment and rewards into a single transaction.

How EMV makes mobile payments secure in self-serve kiosks

EMV compliant mobile payment processing improves payment security and safeguards organizations and individuals against fraud threats.

Coffee service gets a robotic boost at Illinois university

April 15, 2019

Coffee is being doled out by a robotic arm at the engineering quad of the University of Illinois.

Amazon Go stores to start taking cash

April 11, 2019

Amazon's Go stores, which let shoppers buy without a cashier checkout experience, will reportedly begin accepting cash.

Poll: Most consumers expect self-checkout from grocery retailers

April 8, 2019

When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…

Self-serve kiosks reduce friction, but IoT learning can throw a curve

IoT is an exciting playground as machines are being built that do things faster, more accurately, and at a fraction of the cost than ever before. But customer…