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How a Kiosk-centric Approach Is Modernizing Restaurants

How a Kiosk-centric Approach Is Modernizing Restaurants

Ordering a burger from a human cashier may become a thing of the past at most McDonald’s restaurants. During the company’s quarterly earnings call on Monday, McDonald’s CEO Steve Easterbrook said the fast-food chain had embarked on ‘an aggressive plan...

Next Stop, the Intersection of Payments and IoT

Next Stop, the Intersection of Payments and IoT

When it comes to payments, consumers want convenience. Purses are getting smaller, wallets are getting thinner and the familiar slogan ‘Don’t leave home without it’ is as much about the card as it is about how we pay. We’ve come...

Building a foundation for security in an IoT Implementation

Building a foundation for security in an IoT Implementation

Security is not a destination. It’s a constant for every technology roadmap. An effective security strategy is delivered through ongoing management of tools and processes to help prevent system exposure to evolving threats.

IoT Gives Owners & Operators in Self-Storage More Control

IoT Gives Owners & Operators in Self-Storage More Control

Owners and operators of self-storage facilities are always looking for ways to better understand customer needs and drivers, while trying to improve operations, reduce costs and increase revenue.

Intel's Christie Rice talks customer experience, digital innovations

Intel's Christie Rice talks customer experience, digital innovations

The ICX Association sat down with Intel’s Christie Rice, global interactive kiosk and digital signage segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.

How Successful Businesses Use Kiosks

How Successful Businesses Use Kiosks

Experiencing long lines is often a sign of growth. Whether you’re running a theme park during peak seasons or operating a stadium hosting a championship game you may be thrilled to see a packed venue.

Q1 2018: What continues to be important to CIOs?

Q1 2018: What continues to be important to CIOs?

As the first quarter of 2018 winds down, CIOs and IT leaders are looking at the strategies they mapped out for 2018 to see if they are on track for success. They continue to ask what are the biggest challenges...

Three Major Causes of Downtime in Kiosks

Three Major Causes of Downtime in Kiosks

There’s never been a more opportune time to deploy kiosks. Revenue opportunities abound and industry research indicates that consumers often prefer self-service over the traditional option of speaking to an employee. Cinemark Theaters, the third-largest chain in the U.S., has attributed its record-setting concession sales to self-service kiosks.

CES unleashes a gold mine of self-serve retail technology

CES unleashes a gold mine of self-serve retail technology

Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers and brands to integrate their physical and digital offerings.

Are sports and entertainment centers the gateway to 'smart cities'?

Are sports and entertainment centers the gateway to 'smart cities'?

Sports and entertainment venue experts agreed that smart cities technology will make the sporting and entertainment experience more seamless and enjoyable for fans.

Amazon Go disrupts, re-invents, elevates the customer experience

Amazon Go disrupts, re-invents, elevates the customer experience

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits, not surprisingly, have a lot to say about the public launch.

5G smartphones coming, bringing faster connectivity and more functionality

5G smartphones coming, bringing faster connectivity and more functionality

5G promises to make it easier for businesses to access cloud technology, enabling faster development of both business and consumer services. Most kiosks, meanwhile, have yet to move from 3G to 4G networks.

Why 2018 will be a banner year for self-serve kiosks

Why 2018 will be a banner year for self-serve kiosks

Kiosk deployers and providers are encouraged by growing customer acceptance of self-service technology and expect 2018 to be an outstanding year.

The electronic kiosk/tablet checklist: It’s all about the CRM

The electronic kiosk/tablet checklist: It’s all about the CRM

A checklist of features for self-serve kiosks and tablets should include a customer management platform that allows information managers to perform routine tasks more efficiently.

The Key to Scaling a Self-Service Kiosk Fleet

The Key to Scaling a Self-Service Kiosk Fleet

It’s true, the bigger they are, the harder the fall. Kiosk and vending owners and operators know it can be costly and painful when scaling a fleet from hundreds to thousands of machines.

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