ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

Windstream’s cloud-based suite enables retailers to meet today’s customers’ needs

Today’s customer is highly connected and expects to be able to click and collect, do curbside pickup and have an immersive in-store experience.

Video: A look at 2019 ICX Summit/CONNECT: The Mobile CX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

This year's ICX Summit/CONNECT: The Mobile CX Summit event, held in Dallas, Texas, drew hundreds of retailers and brand leaders seeking expert insight, advice…

C-Speak: Cincinnati Reds' success with food lockers paves way for restaurant uses

by S.A. Whitehead — Food Editor, Net World Media Group

The Cincinnati Reds scored a home run with Apex Supply Chain technologies' "click-and-collect" foodservice system last season, paving the way for widespread…

Introducing the Audrey POS Solution

PartnerTech introduces an all-in-one POS Solution, the Audrey A5.

Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

How Wow Bao is changing the meaning of self-ordering kiosks

by Cherryh Cansler — Editor, FastCasual.com

Wow Bao President Geoff Alexander discusses customer acceptance of the brand's self-ordering kiosks and their use of pick-up cubbies.

How do you get the right data at the right time?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of…

Retailers craft 'phygital' solutions

Retailers are starting to bridge the gap between physical and digital to create phygital solutions. Two panelists spoke about this development at this year's…

Video: Retailers dive into technology at Interactive Customer Experience Summit

by Cherryh Cansler — Editor, FastCasual.com

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

New interactive map aims to make King's Island visits more fun

A digital signage experience firm recently released this video of an interactive map it has developed for the Ohio-based amusement park King's Island.

FCES: The benefits of self-service in the restaurant space

David Jones, CEO of Blazing Onion Burger Company, installed kiosks to help bust lines and improve guest satisfaction. He shared those observations and others…

BAI 2011: Pay bills, schedule teller time with new NCR kiosk

NCR's new kiosk helps banks make it convenient for customers to pay bills, while at the same time exposing them to financial products and times to learn about…

CETW: Kiosk as social-media marketer

A new iSnap kiosk brings the photo booth into the social media era by allowing posers to take pics and upload them onto Facebook and Twitter on the spot.