News

Will self-service bring an end to idle conversation?

December 27, 2004

Retail Wire: Sociologists and others are concerned that the modern reliance on technology-based self-service is eroding people's ability to communicate with one another.

Others say less idle chatter and unpleasant experiences with inept or surly service people frees us up for more quality communication time with those who matter most. (Free registration required.)

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