News

Wendy's to deploy self-ordering kiosks

May 13, 2016

Wendy's is planning to deploy self-service kiosks to take customer orders at its restaurants. According to a report by Investor's Business Daily, the program will be voluntary for franchisees, who own the bulk of Wendy's restaurants. 

The company said that increasing minimum wages are driving the move to kiosks, although Wendy's President Todd Penegor said that some locations are simply raising prices to offset higher wages.

In California, where the legislature has mandated a minimum wage increase, all 258 Wendy's locations are franchise-operated. In New York, another state that has recently raised the minimum wage, 150 percent of 200 Wendy's locations are franchisee-owned, the report said.

In addition to the kiosks, Wendy's plans to integrate mobile ordering and mobile payments by the end of the year.