UAE bank introduces integrated digital onboarding enabled by Diebold Nixdorf

Emirates NBD, a Middle East bank, has partnered with Diebold Nixdorf to bring consumers in the United Arab Emirates the region's first integrated, digital kiosk, according to a press release. The device allows customers to sign up for new products and access a variety of bank services, functioning like a mini-branch that is open beyond normal banking hours any day of the week.

The Emirates NBD EasyHub offers self-serve banking.

The Emirates NBD EasyHub is enabled by Diebold Nixdorf's Vynamic Connection Points — multivendor, self-service software that allows the implementation of customized applications. EasyHub offers customers a self-service banking experience aided by a video banker who guides them via onscreen instructions.

EasyHub enables individual customers to open accounts of their choice and instantly obtain a personalized debit card. Customers can conduct all routine teller services, such as cash deposit and withdrawal, check cashing and deposits, and internal fund transfers.

Additionally, customers can carry out a variety of banking services, such as updating their personal details, requesting a checkbook or authenticated statements, and even applying for a personal loan without having to wait at a bank counter.

"EasyHub embodies our customer-first approach and will provide increased flexibility to open an account or conduct teller transactions in a safe and secure manner while experiencing the same superior service customers would receive at any of our branches," Abdulla Qassem, group chief operating officer at Emirates NBD, said in the press release.

The solution comes with a debit card dispenser, biometric signature pad, an A4 document scanner and statement printer, a specialized ID card reader, a cash recycler and coin dispenser, as well as a near field communication receiver for contactless transactions.

Photo courtesy of Diebold Nixdorf.

Topics: Banks / Financial, Bill Payment Kiosks, Customer Experience, Manufacturers


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