News

Survey: Shoppers at Tesco store in UK like self-checkout

December 14, 2003

LEAMINGTON SPA, England -- Self-checkout at a Tesco store has helped significantly to speed up customers' shopping trips, according to research by Tesco.

Tesco PLC operates nearly 1,100 supermarkets, hypermarkets and convenience stores in the United Kingdom, Ireland, Central Europe and Asia.

The replacement of four express checkout lanes with four NCR FastLane units last December has freed up staff to keep the store's traditional checkouts opened more of the time. This has resulted in customers waiting less time at traditional checkouts, according to a news release.

The number of customers using Tesco's self-checkouts has continually increased since the first British supermarket trial of this type of technology began at Leamington Spa. More than 18 percent of store customers are using the self-checkouts. The research revealed that customers who use self-checkout use it consistently and see it as a positive step in customer service.

Even those who don't use Tesco's self-checkouts are benefiting from this new technology, with 68 percent of all customers surveyed saying checkout service has improved since the trial began. The level of customer success at Leamington Spa has resulted in Tesco extending its trial to 20 more stores in England and Wales.