News

Study predicts growth in self-checkout systems

September 23, 2003

FRANKLIN, Tenn. -- The annual dollar value of transactions through self-service kiosk technologies will approach $1 trillion annually in North America by 2007, according to a new study from IHL Consulting Group.

"Self-service technologies are pervading all aspects of our lives in North America today," said Greg Buzek, president of IHL Consulting, in an article in the Houston Business Journal.

"Self-checkout systems at the supermarket, ticketing kiosks for transportation and entertainment and new self-service technologies being introduced into fast food/quick service are rapidly growing in acceptance. The growth rate is dramatically accelerating in the retail, transportation and government sectors as a way to lower transaction costs."

According to the study, there will be more than $155 billion in transactions conducted at self-service kiosks in North America this year.

IHL's "Self-Service Kiosks in North America" study reviews the shipments, installed base, transaction volume and major trends among self-service kiosks, the article said.

The report focuses only on kiosk systems where payment is accepted and is limited to self-checkout systems, ticketing kiosks, check-in kiosks (where upgrades can be purchased), and deli and food ordering kiosks.

The study excludes pay-at-the-pump and Internet transactions, Buzek said. IHL specializes in business consulting, market analysis and business planning for retailers and information technology companies focused on the retail industry.