Store-within-a-store

Consumers at retail stores will be able to order services such as DirectTV, Sprint PCS, ADT Home Security and MSN Internet services on ComPorts. For customer service assistance, the shopper will be able to access on-line, real-time support using CosmoCall Universe as the core on-line support engine. The first deployment, scheduled for this summer, will feature ComPorts at Movie Gallery video stores, the third largest chain of its kind in America.

CosmoCall Universe allows consumers to utilize traditional telephone calls with interactive voice response (IVR) sessions and live communication and collaboration sessions from the web via voice over IP, voice messages, fax and e-mail in any combination.

In this case, the customer would communicate with customer service representatives through a microphone and monitor, known as voice over IP. The server routes all questions to a customer service representative trained to handle specified inquiries.

GateLinx is currently negotiating with other retail stores and service providers to design kiosks to offer consumers the ability to enter a retail store and order one or all of the services mentioned while shopping for other goods.