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South African retailers advised to go self-service in anticipation of 2010 World Cup
May 6, 2010
Sports news site SportsTechy reports that South Africa, in its preparation for the 2010 World Cup, is seeing a spike in consumer spending that could overwhelm its existing customer service infrastructure.
The article goes on to suggest that rising consumer demand could lead to more self-service solutions being deployed in the country.
In the report, Yeahpoint founder and CEO John Anderson recommends that retailers focus on intuitively interactive interfaces and high-quality 2D or 3D display technology when considering self-service solutions to handle the projected retail wave.
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