News

Software simplifies device management across multivendor self-service networks

February 20, 2014

As self-service solutions expand across multiple consumer channels, a shared management and infrastructure can simplify staffing, systems and processes. It can also allow a single service desk to cover physical self-service channels and issue remote resolution commands to correct problems quickly.

According to financial services technology provider Fiserv Inc., its new offering, Device Manager: Terminal Connect, accomplishes both objectives.

This new platform facilitates connection of devices — e.g., ATMs, kiosks, passbook printers, cash recyclers and smart safes — to Device Manager, Fiserv's monitoring, performance measurement, and service dispatch and management solution.

Device Manager: Terminal Connect helps prioritize, manage and monitor activity for an organization's entire device network, Fiserv said. The solution monitors hardware, software and its own platform components residing on the device.

Additionally, it includes standards-based, multivendor management of software components, as well as the monitoring and management capabilities needed to keep an ATM system up and running.

Fiserv has also announced the availability of a new software-as-a-service option for the Device Manager platform. This hosted format helps organizations avoid up-front capital expenses, implementation challenges, and ongoing maintenance, upgrades and customization.

"Using Device Manager in a hosted environment provides a cost-effective solution to the demands of systems ownership," Johnson said. "Organizations are able to avoid up-front capital expenses, implementation challenges, and a continuing need for maintenance, upgrades and customization in this type of environment. Additionally, it minimizes reliance on internal IT resources."