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Self-service kiosk market to reach $18 billion by 2020

Retail will continue to dominate the market, followed by entertainment and transportation, according to the report.

February 4, 2016

The self-service kiosk market is expected to be worth $18 billion by 2020, according to a new study released by Technavio. Retail will hold the highest market share in the industry, followed by entertainment and travel.

In 2015, retail held a 46 percent market share of the kiosk market, with self-checkout remaining a key element. In fact, Walmart plans to double the number of self-checkout kiosks at its stores in Japan. "These kiosks are widely adopted in many European countries, including the U.K., France, Germany, Ireland, Spain, Turkey, Greece, Italy, Slovenia, Poland and Lithuania. Retail giants like Walmart, Carrefour and Tesco are progressing with their self-checkout rollouts that are expected to boost growth in the global self-service kiosk market over the next four year," said Sunil Kumar Singh, analyst for Technavio.

The second key market is entertainment, which held a 26 percent market share in 2015. This includes kiosks deployed in casinos, movie theaters, theme parks, sports arenas and museums, according to the release. The market is expected to hold a 27 percent market share by 2020.

The final segment is travel, which held a 11 percent market share in 2015. This includes kiosks at airports, subways, train stations and bus terminals. The kiosks are helping reduce waiting times for travelers and reducing costs for transportation businesses. In addition, businesses such as TravelersBox are helping travelers get rid of unwanted foreign currency by allowing them to trade it in at a kiosk for gift cards and digital currency.

The report is available for download here: http://www.technavio.com/report/global-displays-self-service-kiosk-market.