Restaurants
Rise Southern Biscuits & Righteous Chicken debuts pickup lockers
February 23, 2021
Rise Southern Biscuits & Righteous Chicken, a biscuits and fried chicken restaurant concept, has introduced a heated locker system at its flagship location in Durham, North Carolina, to enhance contactless ordering options for guests, according to a press release. The structure keeps delivery and to-go orders hot and fresh while reducing customer and employee interaction.
"The lockers are glass cubicles stacked on top of one another, each equipped with its own heating system to keep food piping hot, even if you pick up your order an hour after it was made," Tom Ferguson, founder and CEO of Rise, said in the release.
"I never thought I would do delivery, that was not in my original vision," said Ferguson. "However, I am thankful I pushed myself past the lines I drew in the sand, because we fully implemented our delivery and to-go services in February 2020, which left us in good shape once the pandemic hit."
The company also implemented kiosk ordering and curbside pick-up.
The system is being installed in two additional corporate locations in North Carolina this March, and Ferguson is encouraging franchisees to follow suit.
For an update on how the coronavirus pandemic is affecting kiosks, click here.
