News

Qmatic kiosks target reception desk efficiency

February 5, 2014

Qmatic has introduced a new line of self-service kiosks that the company said will improve operational proficiency and customer experience.

The Intro Series kiosks allow customers arriving at a business location to choose between services, check in for appointments, find directions or receive a line ticket. The alphanumeric ticket has a letter and three numbers, corresponding to the type of service the person needs. The customers are then called according to the service and language preference they selected at the kiosk. Staff can use the system to track customers, receive average wait times and log historical data.

Read more about customer experience.