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Podcast talks about future of service in automated world
July 9, 2007
SANTA BARBARA, Calif. — The president and chief executive of GA Services LLC, George Harris, says the future of service is all about control through automation. On the podcast ‘Remotely Intelligent,' produced by Esprida Corp., Harris says "the trend now is to move more toward automated access and control of devices."
Harris says the implication for business is clear.
"It's easier to have a technician sitting at a monitor checking on the welfare of a device without sending someone out," he said. "Large companies are not going to have people standing around taking two or three calls a day or week. They are going to have to rely on technology to give them the edge — to provide service from a remote capability. And if and when a technician is required, they'll have the capability to deploy the technician at the right time and place".
To listen to the podcast, click here.
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