Customer Experience
Oracle enhances Simphony kiosk to expand self-service options
November 6, 2025
Oracle has introduced self-service capabilities for its Oracle Simphony Kiosk, giving hospitality operators more flexibility in how they manage orders and interact with guests, according to a report by Hotel Management.
The update includes a feature for the Workstation 8 that allows the screen to switch between staff-assisted and guest-facing modes, enabling venues to support grab-and-go, pre-order or scan-and-go service models. The company said the improvements are designed to help restaurants, hotels, casinos and cruise ships streamline operations and reduce wait times.
"Agility, speed and ease of service are more essential than ever in turning customers into lasting and loyal fans of your brand," Alex Alt, executive vice president and general manager of Oracle's consumer, high tech, manufacturing, travel, transportation and logistics and professional services divisions, told the news outlet. "With Oracle Simphony Kiosk we're continuing to provide our customers the modern technology and experiences needed to delight their own customers."
The redesigned kiosk integrates with Oracle's point-of-sale platform and includes compact countertop models for quick-service environments. The dual-purpose Workstation 8 allows operators to toggle between self-service and staff-assisted ordering to meet varying customer demands throughout the day.
