News

Online banks look to brick, mortar

October 16, 2005

Florida Today: The banking gurus got it wrong. Predictions in the 1980s and 1990s that online banking would quickly make traditional branches obsolete turned out to be way off. Instead, banks are on a building spree, buying high-profile lots at the busiest intersections, building branches by the dozens and spending millions of dollars so they can deliver what they call "high-touch" customer service. New bank lobbies feature kiosks with computer monitors that customers can use to conduct any number of transactions quickly. At the same time, customers have the option of face time with a bank employee.

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