Retail

Morrisons supermarket in the UK doubles self checkouts, cuts staffed lanes

Photo: simon - stock.adobe.com

August 14, 2024

Morrisons supermarket in Malton, England has decreased staffed checkout lanes and doubled its amount of self checkouts, according to a Gazette & Herald report.

The move has been criticized by many Morrisons customers, including older customers who prefer the staffed checkouts and the ability to socialize with the cashiers.

A spokesperson for Morrisons defended the move, telling the news outlet that "We are committed to providing choice for our customers on how they want to checkout and pay for their shopping. Over recent years more and more customers have chosen to use self checkout options, therefore we are ensuring we update our stores with a mix of payment points. Self scan means we are able to have more pay points open more of the time, improving service speed, but we will always have colleagues around to support our customers and to operate serviced tills for those who wish to be served this way."