News

More automation for shoppers

January 23, 2005

Newsday:Who hasn't wandered around a store at some point looking for an employee, and there's not a clerk to be seen?

Usually that's a mistake, a sign of poor scheduling or simply awful customer service.

But in the future that scenario just might be intentional.

Technology firms are rolling out products, software and grand dreams of a time when employees will be needed only for the few tasks a computer can't do.

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